Quality Deviation Specialist

• Analyze the reported deviations and order discrepancies, define whether they are valid deviations or not and secure collection of proper documentation for root cause analysis.

• Identify relevant stakeholders connected to a deviation, initiate dialogue and make available all relevant information for a decision to be made on who was the causing party and what action should be taken with affected goods (in transit and/or stock on hand).

• Observe patterns and trends in deviations and initiate investigations with concerned stakeholders whenever a recurring problem occurs.

• Calculate the costs related to a deviation and prepare documents for the financial settlement between the causing party and the owner of the goods.

• Actively manage the open cases and secure the communication flow among the stakeholders until the resolution can be provided and the case can be closed.

• Ensure utilization of proper tools and working methods for each specific case and secure alignment within the team.

• Contribute to the Action Plan activities to secure goals set in line with Quality Direction and Supply Strategy are met.

• Be an ambassador for quality by actively sharing feedback and lessons learned from cases handled and by collaborating with team members to improve ways of working and reduce deviations.

• Knowledge of IKEA Supply Chain stakeholders and how they impact quality

• SCO Quality Direction

• Specific material or service/process knowledge and possible quality deviations

• Ways of working with deviations, root cause analysis and claims

• Knowledge of claim and conflict management

• Basic knowledge of reporting and data visualization tools

• Good understanding of customer needs and expectations regarding quality performance

• Energized by a dynamic environment and navigating through unknown situations

• Finding the best way to solve a problem and look for long term solutions

• Setting own or team goals and investing energy and drive in reaching them

• Interacting and collaborating with others. Building trust and partnership to reach common goals

• Continuously learning and sharing knowledge

• Sense of urgency and a Quality First mindset

• Analysis and accuracy: able to collect, analyze information and recognize patterns

• Effective problem-solving: able to identify relevant stakeholders, bring in the relevant data and mediate the conversation

• Build trust: able to engage stakeholders in solving challenging and unknown situations with respect, curiosity, and authenticity

• Communication: able to express clearly when speaking and writing, relate with diverse stakeholders, persuade, lead discussions, and mediate solutions

• Ability to prioritize when dealing with multiple tasks and requests from stakeholders

• Experience in activities requiring a service mindset, stakeholder engagement and problem solving in a global organization, preferably within quality or deviations

• Experience in activities requiring attention to details and accuracy

• Communicates with ease and confidence; uses logic and facts; fluent in English

• Proficient in using computer, Microsoft Office and using various electronic communication channels

IKEA