Field Application Engineer
LMI Technologies
- China
- Permanent
- Full-time
- Frequent visits to potential customer site to support pre-sales activity at a technical level
- Perform -testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results.
- Work closely with customers to identify technical requirements and propose solutions for customer’s applications
- Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department
- Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises
- Develop strong relationships with key customer personnel at technical levels
- Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible
- Produce technical sales materials in cooperation with the sales and marketing departments
- Produce training materials in cooperation with the sales and marketing departments
- To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes
- To learn and become proficient in the operation, characteristics and performance of all LMI sensor products
- Support the sales team in preparing for trade shows and attend these shows when necessary
- Continually provide feedback as to how LMI’s products or services can be improved to enhance our customer's experience
- Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
- Minimum 3-4 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
- Minimum of 2-3 years customer service experience or equivalent work experience.
- Strong working knowledge of industry standards and best practices in their discipline
- Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C#, VB.NET], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
- Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies
- Solid interpersonal skills for proper function in a team environment
- Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products
- Exceptional organizational and prioritization skills
- Self-motivated, have a positive attitude and a results oriented approach to business
- Demonstrated ability to work independently as well as in a team environment
- A valid passport and the ability to travel frequently domestically or internationally.
- Fluent English or Chinese speaking skill is a Must.