Homelift Sales Support and R&D Manager
- China
- Permanent
- Full-time
- Support the local sales team in evaluating customer Request for Proposal, generating effective Leads, Networking, and engagement with Strategic Accounts/Customers. Help seek out Design-Build opportunities.
- Directly engage with Vertical Transportation Consultants, Security Consultants, Architects, and Marketing Campaigns. Understand customer needs and share feedback with the Product Development Team.
- Lead consultative sales towards customer aiming to get KONE favorable solutions in to project specification of customer
- Support the local sales team in tracking opportunities in CRM.
- Support the local sales team in reviewing the desirability of the project (customer, solution, schedule, capability), help determine the sales strategy for success, and participate in the GO/NO-GO decision making process.
- Coordinate the customer specification review, access control requirements, traffic analysis generation, Building Integration Modelling (BIM) requirements, Design-Assist deliverables, and engage the necessary KONE specialists.
- Co-ordinate risk assessment of the opportunity with the project stakeholders
- Optimize people flow with value added solutions for customer project
- Support the local sales team with initial material cost estimates, labor estimates, maintenance proposal, and creation of the customer proposal package.
- Coordinate and engage Engineering & Supply and Sourcing colleagues to complete the material estimate.
- Act as a Global Liaison for highly technical projects that require additional solution development and manage the Traffic Light Process.
- Support the approval process by the necessary members of the Local, Area, Major Project, and Executive Management team. Provide the Full-Chain Profit & Loss summary for the project and assist the approval process through CRM.
- Support the customer follow-up and respond to additional information requests.
- Engage directly with customer presentations and meetings with KONE teammates to differentiate KONE.
- Act as an integral member of the Start-up Meeting (SUM)
- Hand over the coordination of all engineering work of the project to Design Manager or CSE Engineer at the project start-up meeting
- Remain engaged in the project and have the ability to support and clarify any customer or colleague’s questions, as well as assist with any technical variation sales.
- Participate on product and new services release information sharing sessions
- Input to offering management about customization, standardization and interface requirements
- Contribute to Customer Solutions Engineering virtual and local network
- Contribute to and utilize Customer Solutions Engineering Case Library
- Competence development and training of local and global CSE, sales teams and other relevant personnel
ENA, in contrast to the description above, the CSM will:
- Manage the approval process in CRM, rather than just support it.
- Consolidate all updated project and contract documents.
- Update all internal documentation with the as-sold customer specification.
- Finalize the project Estimate to match the as-sold scenario and create the order within SAP.
- Provide a complete review of the project order to the Finance Team to make sure that the initial Plans are set up properly.
- Host handover meeting from the Sales to Execution Team. Review the as-sold scope and key deliverable dates to facilitate a smooth internal transition from sales to operation.