Shangri-La JinanShangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia Pacific, North America, the Middle East, and Europe."To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered, but what makes each stay truly memorable is something even more exquisite and rare - Shangri-La's special kind of hospitality. Hospitality from the heart.Located within Jinan's central business district, the 20-storey Shangri-La Hotel, Jinan is part of a multi-use complex that will feature an office tower and shopping mall offering guests refreshing and redefined experiences for work and life. Beyond the hotel, guests can explore Jinan's natural beauty which has earned the city the reputation of a 'Spring City'. With no less than 72 artesian springs, Baotu Spring is revered as the 'Number One Spring under the Heaven' and a short walk from Shangri-La Hotel, Jinan.We are looking for a Service Leader - F&B (ADD)As a Service Leader - F&B (ADD), we rely on you to
Establish effective communication with Associates to gain their trust and respect through his/her hard work.
Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.
Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
Train, maintain and enforce all Service Standards.
We are looking for someone who:Enjoys being creative.Has good organizational skills.Minimum 2 years working experience hotel operations.Good problem solving and interpersonal skills are a must.Food service permit or valid health/food handler cardas required by local government.Rich restaurant knowledge and management skillsMust understand ADD service procedure and minimum standards.Enjoy being challenged.By applying to this position, you have read, understood and agreed to our Data Protection Policy, (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: )
