Applications Operations Engineer I
Panasonic
- Shanghai
- Temporary
- Full-time
- Applications Engineer I
- Assist with application deployments and upgrades
- Assist with asset management
- Assist with key process improvement initiatives to support business continuity and reliability of system infrastructure.
- Assist with application monitoring changes recommended by team leads.
- Assist with tape backups, which includes: Offsite management of tapes, replacing tapes as needed, and troubleshooting backup issues.
- Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff)
- Customer Support
- Provide responses to trouble tickets in a timely fashion and in compliance with NOC/CPC standards.
- College diploma or university degree with a Technical Major, such as Engineering or Computer Science; equivalent experience may be considered in lieu of education requirement
- 2 years relevant IT/Development experience, including Network Operations Center and 24/7 call center experience
- Basic understanding of UNIX operating systems administration including Red Hat Linux, Ubuntu & CentOS
- Excellent verbal and written communication skills.
- Basic understanding of virtualization best practices and fundamentals
- Basic understanding of network and communications systems fundamentals.
- Ability to execute on multiple priorities in a dynamic environment.
- Willing to learn new tools and technologies as we continue to involve In-Flight Entertainment and Connectivity.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Some domestic (less than 10%) and international (less than 5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
- May be required to undertake temporary work assignments in other states, counties or countries as operational requirements dictate.
- May be required to lift up to 30 pounds.
- Current passport in good standing.