Network Operations Engineer I
Panasonic
- Shanghai
- Permanent
- Full-time
- Network Operations
- Assist Customer Performance Center Tier I for ground network related questions, issues, and problem identification.
- Work on ground network issues and provide timely response to customer escalations.
- Assist with monitoring of ground & satellite network upgrades, maintenance fixes, and vendor-supplied patches in conjunction with ground & satellite engineering group.
- Monitor ground & satellite network utilizing supplied tools and systems; provide reactive and proactive support based on interpretation of the tools.
- Assist with all ground network, satellite, applications & engineering operations.
- Systems Administration
- Assists with maintaining and administering network monitoring & management systems for ground & satellite networks.
- Assist with equipment configuration changes to provide maximum uptime on critical systems, services & infrastructure for connectivity services.
- Provide on-call 24/7/365 support on production systems, services & infrastructure (in rotation with other staff).
- Escalate & resolve support incident tickets, problems, and known issues
- BS EE or 4-year technical degree is required (i.e. Computer Science, Computer Engineering, Network
- Engineering)
- Cisco CCNA or equivalent work experience
- 2 years relevant work experience in a network operations environment
- Knowledge about troubleshooting and supporting satellite-based systems including iDirect, Newtec or equivalent technologies.
- Knowledge in working with and supporting global enterprise-based network systems: Cisco, Juniper, Palo Alto, Avocent, etc.
- Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, EIGRP, BGP, OSPF, NHRP, ATM, PPP, MPLS, VTP, VRF
- Hardware: Cisco ASA, ASR, enterprise switching Experience with technical support/systems administration on projects using UNIX operating systems, including Red Hat Linux, Ubuntu & Solaris.
- Hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems.
- Knowledge of information gathering, planning and organizing methods and principles.
- Exceptional customer service orientation.
- Exceptional written and oral communication skills.
- Superior attention to detail.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills.
- Proven analytical and problem-solving abilities.
- Ability to execute on multiple priorities in a dynamic environment.
- Proven experience working in and contributing to a team-oriented, collaborative environment.
- Ability to solve problems quickly and completely.
- Works on problems of moderate to diverse scope where analysis of data requires evaluation of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- On call duties as required.
- Occasional inspection of cables and wiring in floors and ceilings.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
- Some domestic (less than 10%) and international (less than 5%) travel may be required for the purpose of cross training, capacity management & meeting with off-site personnel/management.
- May be required to lift up to 30 pounds.
- Current passport in good standing.