Service Associate - FO/SC 总机文员-前厅部/总机
Shangri-La Hotels & Resorts
- Fuzhou, Fujian
- Permanent
- Full-time
2. keep track of the daily arrival list, especially important and returning guests, and understand their special requirements.
3. be responsible for entering guests' messages into the system in a timely and accurate manner. 4. ensure that all inquiries and requests are met with professional assistance and a warm and friendly attitude.
5. ensure that all telephone calls are routed to professional standards.
6. be familiar with the hotel services and facilities; 7. be aware of the hotel's restaurants and operations; and
7. be aware of the hotel's restaurants and their hours of operation and scope of business; 7. be aware of the hotel's restaurants and their hours of operation and scope of business.1. 为客人提供专业，友好，高效，热情的电话叫早服务；
2. 掌握每日抵店名单，特别是重要客人和回头客，了解他们的特殊要求;
3. 负责及时准确的将客人的留言输入系统中; 4. 确保所有的询问和要求，都得到专业的帮助和热情友好的态度;
5. 确保所有电话的转接是按专业标准;
6. 熟知酒店服务和设施;
7. 了解酒店的餐厅及营业时间和经营范围;We are looking for someone who:我们正在寻找一位具备以下条件的候选人：1. a passion for the hospitality industry.
2. Priority is given to those who have working experience in the same position;
3. have clear enunciation, beautiful voice quality, treat people with enthusiasm and work responsibly; 4. be able to adapt to shift work.1. 热爱酒店行业;
2. 有同等岗位工作经验者优先；
3. 口齿清楚，音质优美，待人热情，工作负责； 4. 能适应倒班工作。If you are the right person, what are you waiting for? Click the applybutton now!如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！By applying to this position, you have read, understood and agreed to our . (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: )通过申请此职位，表示您已阅读、理解并同意我们的数据保护政策。（如果您无法通过此超链接阅读该政策，请复制以下URL并在网页浏览器中查看： ）