总经理 - 上海国际旅游度假区假日酒店 General Manager - Holiday Inn Shanghai Tourism Zone
- China
- Permanent
- Full-time
- Develop programmes and initiatives to increase team engagement that are aligned with the hotel's service philosophy.
- Develop, implement and monitor team member succession planning to ensure future bench strength.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
- Oversee HR related actions in accordance with company rules and policies.
- Effectively managing owner relationship and partnership include all key stake holders.
- Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards.
- Drive improvement in guest satisfaction goals.
- Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
- Speak to guests - ask for their feedback and build relationships.
- Prepare annual capital, cash flow and sales and marketing plans.
- Analyse financials to drive revenues, future profitability and maximum return on investment.
- Use distribution channels and technology platforms to drive revenue and maximise market share.
- Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position.
- Ensure a safe and secure environment for guests, colleagues and hotel assets.
- Act as public relations representative to raise awareness of hotel and brand in local community.
- Drive team member involvement in community organisations, activities and businesses.
- Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel's carbon footprint.
- Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Five to ten years' of prior hotel management experience, or equivalent combination of education and experience
- Experience required may vary based on size and complexity of operation
- Must speak fluent English and Chinese.