Customer Experience Manager
- Qingdao, Shandong
- Permanent
- Full-time
This role ensures excellent customer experience for Chemical KC Runway accounts through strong collaboration with internal and external partners. It involves daily engagement with customers and their supply chain stakeholders to create value across business growth, profitability, innovation, and sustainability. With a customer-centric mindset, the position focuses on understanding customer priorities and delivering agile, integrated logistics solutions to build trusted partnerships and create mutual value.
Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.Key Responsibilities:Ensure Customer Experience strategy execution
- Align cross-functional and team goals to drive rapid execution
- Having a results-driven mindset and sharp insight into root cause for drive progress forward through strong skill of cross-functional collaboration and team leadership.
- Structured business tracking and optimization for high-performance outcomes include KPI, business volume and other metrics.
- Experienced in end-to-end project management, ensuring seamless execution from initiation to delivery.
- Lean Management drives business process and resource optimization through continuous improvement, reducing costs and enhancing efficiency
- Drive innovative transformation by replacing manual processes with automated solutions.
- Committed to implementing green logistics solutions to reduce the carbon footprint of supply chains.
- Skilled in building growth-minded teams by continuously enhancing expertise and delivering global-standard training to ensure team capabilities stay ahead of evolving market demands while executing goals with speed and compliance.
- Develop team’s ability of cross-functional collaboration to remove obstacles and deliver result.
- Leveraging modern analytics for data-driven decisions, proactive solutions, and opportunity promptly captured and executed.
- Leverage commercial intelligence on markets, industries, and competitors to adapt and navigate supply chain development.
- Expertise in integrated logistics or supply chain management.
- Minimum 5 years of leadership experience in logistics, customer service, or other business development functions.
- Build trusted and effective business relationships with internal and external stakeholders.
- Forge a forward-thinking, high-performing customer experience team.
- Fluent in English and Mandarin for effective global communication.
- Align cross-functional and team goals to drive rapid execution
- Having a results-driven mindset and sharp insight into root cause for drive progress forward through strong skill of cross-functional collaboration and team leadership.
- Structured business tracking and optimization for high-performance outcomes include KPI, business volume and other metrics.
- Experienced in end-to-end project management, ensuring seamless execution from initiation to delivery.
- Lean Management drives business process and resource optimization through continuous improvement, reducing costs and enhancing efficiency
- Drive innovative transformation by replacing manual processes with automated solutions.
- Committed to implementing green logistics solutions to reduce the carbon footprint of supply chains.
- Skilled in building growth-minded teams by continuously enhancing expertise and delivering global-standard training to ensure team capabilities stay ahead of evolving market demands while executing goals with speed and compliance.
- Develop team’s ability of cross-functional collaboration to remove obstacles and deliver result.
- Leveraging modern analytics for data-driven decisions, proactive solutions, and opportunity promptly captured and executed.
- Leverage commercial intelligence on markets, industries, and competitors to adapt and navigate supply chain development.
- Expertise in integrated logistics or supply chain management.
- Minimum 5 years of leadership experience in logistics, customer service, or other business development functions.
- Build trusted and effective business relationships with internal and external stakeholders.
- Forge a forward-thinking, high-performing customer experience team.
- Fluent in English and Mandarin for effective global communication.
Contributes to the Commercial Pipeline Management.
Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs
to the Customer Experience Organisation.
Reviews team performance and identifies possible issues in order to
provide a better service.
Drives overall continuous improvement opportunities and Change
management.
Delivers agreed sales targets based on quote follow up and assigned
internal sales customers ensuring a focus on segmentation drivers.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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