宾客关系经理 Manager, Guest Relations

• Oversee overall lobby management to ensure a clean, orderly environment that meets hotel service standards.

• Coordinate inter-departmental resources to handle emergencies and ensure smooth service flow for optimal guest experience.

• Proactively greet and welcome guests with warm, professional service to create a positive first impression.

• Promptly address guest requests by coordinating cross-departmental resources to efficiently resolve complaints or special needs.

• Manage emergency situations in the lobby area with swift and appropriate responses.

• Monitor service quality and propose improvements to maintain established standards.

• Minimum 3 years of front office experience with proficiency in hotel operating systems and procedures.

• Excellent communication and coordination skills to promptly resolve guest issues.

• Strong problem-solving ability to efficiently handle emergencies.

• Professional appearance with pleasant demeanor and strong service etiquette.

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