Analytics & Assurance Officer, WRB BRM

• Degree holder or equivalent
• Solid working experience in Retail, SME, Wealth and Private Banking
• Experience in Risk, Control & Governance, Operations or Credit Operations function is an advantage
• Good speaking and writing in English
• Fluent speaking in Mandarin and Cantonese
• Good judgement, problem solving and negotiation skill, ability to work under pressure and independent
• A team-player with good communication and interpersonal skills
• Good computer skills including MS Word, Excel, PowerPoint

• Responsible to check the control effectiveness through the execution of correspondence assurance review (i.e. Control Sampling Testing, Key Control Indicator, Quality Assurance)
• Identify and follow up the non-compliance/exception with the respective processing team to ensure the appropriate improvement/remediation actions have been timely taken
• Report any non-compliance/exception in the risk repository system (i.e. M7) on timely basis
• Conduct the respective surveillance monitoring and checking via call monitoring, voice log review etc to identify any irregularity
• Escalate the irregularity to the respective team for taking necessary investigation / remediation on timely basis
• Identify any process gaps against the correspondence assurance/surveillance review and escalate to the team for further necessary action (i.e. revise the process, update the assurance review etc).

• Responsible to check the control effectiveness through the execution of correspondence assurance review (i.e. Control Sampling Testing, Key Control Indicator, Quality Assurance)
• Identify and follow up the non-compliance/exception with the respective processing team to ensure the appropriate improvement/remediation actions have been timely taken
• Report any non-compliance/exception in the risk repository system (i.e. M7) on timely basis
• Conduct the respective surveillance monitoring and checking via call monitoring, voice log review etc to identify any irregularity
• Escalate the irregularity to the respective team for taking necessary investigation / remediation on timely basis
• Identify any process gaps against the correspondence assurance/surveillance review and escalate to the team for further necessary action (i.e. revise the process, update the assurance review etc).

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered