Oversee the Implementation of standards as detailed in the departmental standards and procedures manual监督部门工作标准和程序手册中列出的各项规范的贯彻执行。Adhere to bill paying procedures遵守规定的结账程序。Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。Personally meet and farewell a minimum of 80% of your customers亲自迎送80%以上的客人。Encourage and motivate staff to provide optimum service during all shifts激励在岗员工为客人提供卓越的服务。Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。Develop and implement Promotions Calendar for F&B products in restaurant在餐厅制定和执行餐饮产品促销活动日历。Manage special event concepts特别活动的概念管理工作。Anticipate market changes and review operations when necessary善于预测市场的变化情况，并在必要时审评运营工作。Conduct competitor analysis对竞争对手进行分析。Manage customer database and utilize effectively管理顾客数据库并有效的加以使用。QUALIFICATIONS AND REQUIREMENTS任职要求Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。Problem solving, reasoning, motivating, organizational and training abilities.