Senior Manager, Office Automation Platform

Shanghai
Permanent
Full-time

3 mins ago

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.If you believe in developing a better tomorrow, read on.About the RoleAs Senior Manager for Office Automation Platform, you will lead the development, enhancement, and maintenance of the enterprise-wide Office Automation platform. This role is critical in ensuring operational continuity, scalability, and alignment with business and compliance requirements across life insurance functions.Key Responsibilities:Platform Development & Maintenance

Oversee end-to-end software development lifecycle for Office Automation tools (workflow engines, document management, approval systems, etc.).
Ensure platform stability, performance, and scalability to support BAU operations across departments.
Lead OA integration efforts with other application systems

Team Leadership & Technical Oversight

Manage a team of developers and technical leads, providing mentorship and performance guidance.
Assign development tasks, review code, and ensure adherence to architectural standards and security protocols.
Foster a culture of continuous improvement and technical excellence.

Stakeholder Collaboration

Partner with business Owner to gather requirements and translate them into technical solutions.
Collaborate with enterprise architects, infrastructure teams, and cybersecurity to ensure platform alignment with enterprise standards.

Governance & Compliance

Ensure all development activities comply with internal audit, regulatory, and data privacy standards.
Maintain documentation and change logs for audit readiness and operational transparency.

Innovation & Optimization

Identify opportunities to automate manual processes and improve user experience.
Evaluate and implement emerging technologies (e.g., RPA, low-code platforms, AI).

Perform other responsibilities and duties assigned by management on ad hoc basisJob Requirements:

Bachelor’s in Computer Science, Information Systems, or related field.
10+ years of experience in enterprise software development, with at least 5 years in a managerial role.
Proven experience in life insurance systems and business processes.
Strong knowledge of Office Automation platforms, workflow engines, and integration frameworks.
Excellent communication, stakeholder management, and problem-solving skills.
PMP, or equivalent certifications.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

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