Ecommerce Operations Manager

Skillsearch

  • Beijing
  • Permanent
  • Full-time
  • 2 months ago
Are you an experienced e-commerce operations professional with a deep understanding of the European and American markets?A global consumer electronics brand is searching for an Ecommerce Operations Manager to lead omni-channel growth across major international platforms. This is a dynamic opportunity to drive strategy, manage teams, and scale performance in a competitive cross-border retail landscape.What you’ll be doing:
  • Managing end-to-end operations for e-commerce platforms targeting European and American consumers
  • Leading store setup, product listings, page optimisation, pricing strategies, and inventory management
  • Driving performance in both FBA and FBM models, including logistics planning, returns control, and cost management
  • Conducting market analysis, reviewing competitor activity, and suggesting product and branding strategies
  • Collaborating with marketing teams on paid campaigns, influencer partnerships, email marketing, and seasonal promotions
  • Leading holiday sales campaigns such as Prime Day, Black Friday, and Christmas to achieve peak sales results
  • Enhancing the user experience and improving post-purchase engagement to increase ratings and repeat purchases
  • Establishing and maintaining CRM systems using tools like Klaviyo or Omnisend to build private domain traffic
  • Using analytics tools such as Google Analytics, Hotjar, and Shopify Reports to optimise user funnels
  • Working cross-functionally with product, supply chain, content, and technical teams to ensure smooth project delivery
  • Managing a high-performing operations team, setting targets, and tracking KPIs
  • Reporting regularly to leadership on operational performance and recommending strategic improvements
What we’re looking for:
  • Bachelor’s degree or higher in e-commerce, marketing, international trade, or a related field
  • Minimum of 3 years' experience in cross-border e-commerce operations
  • Deep knowledge of the European and North American e-commerce landscape and consumer behaviour
  • Proven track record in operating consumer electronics products such as smart wearables, home electronics, or health tech
  • Hands-on experience with platforms like Amazon and Shopify, as well as tools like Helium 10, Jungle Scout, Google Analytics, and Facebook Business Manager
  • Strong data analysis, project management, and commercial decision-making skills
  • Fluent English, both written and spoken, with the ability to handle copywriting and customer communication
  • Team leadership or project coordination experience is an advantage
If you're passionate about international e-commerce, experienced in leading operations across multiple channels, and eager to work in a fast-paced, high-growth consumer electronics environment, apply now or reach our to Richard Fisher - rf@skillsearch.com.

Skillsearch