Sr. Manager, Operation Support, GCTO
- Beijing
- Permanent
- Full-time
Department: Global Clinical Trial Operations (GCTO)Brief Description of PositionSERVICE PROVIDER OVERSIGHT
- End-to-End Local Service Provider Oversight:
- Assess GCTO China business needs and collaborate with Global Procurement to identify and evaluate new service providers.
- Support CRMs during SMO/PRO bidding through contract execution in study planning.
- Lead governance reviews with SMO and PRO partners, and handle escalations from CRM and Site Monitoring Teams to ensure services align with study goals.
- Act as GCTO China's process owner for local vendor selection, sourcing, and contracting, and maintain Local Vendor Oversight Plans per GCD SOPs.
- Oversee KPI metrics for SMO and PRO partners and lead or coordinate required training.
- FSP Governance Management:
- Lead governance review with FSP CROs for GCTO China FSP service.
- Coordinate and monitor GCTO China FSP headcount, including associated financial forecasting.
- Global Central Laboratory Service Management Support:
- Assist COSL in business reviews with global central lab providers.
- Analyze central lab setup timelines in China.
- Attend HQ PSRM collaborative meetings and coordinate HQ PSRM trainings and knowledge sharing.
Collaborate with Global Procurement to proactively identify and implement efficiency improvements in Service Provider Management. Engage with the AP ROSL team to exchange insights and best practices.Qualifications, Skills & Experience
- Master of Science or Medicine (or comparable) or above.
- A minimum of 10 years of experience in clinical operations/vendor management within the pharmaceutical or biotechnology industry
- Proven, hands-on experience in end-to-end vendor management. Demonstrated experience in managing governance processes and leading business review meetings.
- Exceptional Communication and Influencing Skills: Ability to communicate effectively and influence a broad range of internal and external stakeholders without direct authority
- Strategic Partnering & Relationship Management: Strong ability to build and maintain productive long-term relationships with service providers, functioning as a strategic partner rather than just a contract manager.
- Analytical and Problem-Solving Skills: Proficiency in monitoring, analyzing, and interpreting KPIs and metrics to assess vendor performance, identify trends, and implement corrective actions.
- Collaboration and Teamwork: A proven team player who can effectively collaborate with cross-functional global and regional teams
- The position requires good oral and written skills.
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation: No relocationVISA Sponsorship: NoTravel Requirements: 25%Flexible Work Arrangements: Not ApplicableShift: Not IndicatedValid Driving License: NoHazardous Material(s): n/aRequired Skills: Clinical Study Design, Clinical Trial Planning, Clinical Trials Monitoring, Communication, ICH GCP Guidelines, Strategic Thinking, Training and Development, Vendor SelectionPreferred Skills:Job Posting End Date: 12/31/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.