Sales Enablement Specialist

Chengdu, Sichuan
Permanent
Full-time

2 days ago

About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about and how we can .ExxonMobil in ChinaExxonMobil has a long history in China dating back to 1892 when its predecessor Standard Oil began marketing kerosene to light the Mei Foo lamps at Chinese homes. Today, ExxonMobil's business portfolio in China spans the full spectrum of the industry, from upstream to downstream, chemicals and technology center.ExxonMobil has a long-term commitment to China through investments, products, technologies and partnerships, helping meet China's growing demand for energy and petrochemical products.What you will do

The position builds relationships with a dedicated customer portfolio while acting as a coordinator and a primary contact for Sales Operations
Collaborate with functions such as Customer Service, Receivables, Supply Chain, etc to enable comprehensive support of the Sales team as well as unique customer needs or issues
Opportunities to drive improvements in automation, communication clarity, and process efficiency to ensure a consistent and seamless customer experience
Customer Relationship Management
Build and maintain trust-based relationships with customers and internal business units
Sales Process and Operational Coordination
Manage internal sales processes and respond to external customer requests (e.g., samples, documentation, surveys). Coordinate with Customer Service, Supply Chain, and Receivables, etc to resolve issues and meet customer needs
Take full ownership of escalated sales activities, including supply resolutions, CFBs, product returns, and disputes
Key Activities includes
Volume forecast, allocation & Order Management
Price upload and settlement
VAT & Rebate Coordination
End to end Operational Support & Customer feedback response
Data & Insight Generation
Prepare / analyze data sets and Sales Stewardship Reports to support sales activities and generate actionable insights
Continuous Improvement
Lead or support initiatives to automate workflows, streamline communication, and reduce information handoffs
System Support
Provide first-level support for CRM and pricing tools (e.g., Salesforce)
Audit & Compliance Representation
Represent the Sales function during audits and internal assessments (UIAs)

About you

Demonstrate initiative, and ownership in driving tasks forward
Strong independent problem-solving abilities in dynamic environments
Clear communication skill-able to convey information effectively internally and externally, both in Chinese and English
Capability to collaborate cross functions, and with international workforce
2-5 years' experience in Sales Operations, Customer Service, Supply Chain related work is preferred
Experience of working in global company/ MNC is a plus

Stay connected with usLearn more at ourEqual Opportunity EmployerExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.Alternate Location:Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

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