Customer acceptance manager

Tianjin
Permanent
Full-time

14 days ago

Job Description:JOB INFORMATIONJob Title: Customer Acceptance ManagerType of Contract: Local HireLocation: TianjinCompany: ATFACDepartment:Functional Org Unit Siglum: ACOQ5Operational Org Unit Siglum: ACOQ5CONTEXT OF THE POSITIONIn the frame of Airbus procedure, the need to keep the transparency and build the trust of customers. This position is the focal point of the Customer Acceptance & Delivery (CAD) process, leads the execution of the Customer Presentations Program including the QLBs/CLBs handling, On-Quality and On-Time treatment with correct rework for Customer acceptance and continuously maintain the high customer satisfaction along the Section, FAL & Delivery phases.KEY ACCOUNTABILITYEnsure customer presentations as per applicable procedureEvaluate zone readiness and ensure on time call up for customer presentation.Represent the customer and review areas on behalf of the customer on specific items.Conduct “customer eyes” inspection of each a/c before customer ground check.Prepare data to answer technical questionsEnsure on-time presentation to customer with both Production and Quality department, negotiate with stakeholders any rescheduling of presentationIdentify and understand inspection program deviationsFollow up deviations for satisfactory closureAssist customers during the inspections.Ensure customer’s safety during presentationsRecommend to integrate customer needs within Manufacturing to achieve customer satisfactionDetermine any issues, which could impact the A/C acceptance (time frame, aircraft status) and inform the Customer Acceptance Delivery Manager.Ensure management of Quality Log Book (QLB) as per applicable procedureEnsure full application of QLB form as per Airbus Quality Instruction.Ensure efficient QLB handling (records, dispatch, response time...).Review and present QLB answers to ensure successful acceptance by customers.Present answered QLB items to the customer for buy backAnalyze disputed items and launch/coordinate appropriate actions to obtain the most acceptable solution for the customer and Airbus.Report all items under dispute or having risk for delivery or a/c acceptance and review potential corrective actions with the Customer Acceptance Delivery Manager.Participate in the analysis of the QLB itemsReview on a/c if all corrective and preventive actions have been implemented before presentation to customer.Additional tasksInitiate/participate as required the regular Acceptance Process ReviewsProvide inputs for every meeting or actions in relation to customer satisfactionBe responsible for KPI statistics/analysis/reporting and proposal of improvement.Liaise with internal suppliers in order to build, manage and set counter measures to protect from recurrent issues.Participate on request to meet subject to customer issues.Assistance and coordinate the customer event and internal activities.QUALIFICATIONBachelor degree or above.Knowledge of manufacturing processes and Aircraft manufacturing technique document/drawing is preferable.Industry safety practices and procedures.Quality System understanding.Ability to establish and maintain effective working relationships with others.Good at balancing in a conflict or complicated situation.REQUIRED SKILLSFluent in English communication, speaking and writing.Computer skills (G-Suit, MS Office, SAP and other skills).Other Requirements:Be flexible in working for cross-program (SA, WB and others)Be adaptable, flexible and initiative to work under stressAdapt to work in early/late/evening shift and weekend as required.Adapt to work in outdoor conditions e.g heat, cold and dust.This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus (Tianjin) Final Assembly Company LimitedEmployment Type: PermanentExperience Level: ProfessionalJob Family: Programme & Project Management
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