Service Associate - F&B/Lobby Lounge 宾客服务员-餐饮部/西餐厅
Shangri-La Hotels & Resorts
- Fuzhou, Fujian
- Permanent
- Full-time
2. Access for the guests to keep clothing, and ask whether there are valuables, valuables to remind the guests to keep their own.
3. Greet the guests and guide them to the reserved table or the table that they are satisfied with.
4. When the guest is full, responsible for arranging the guests after the arrival, so that guests are happy to wait for a seat.
5. always pay attention to listen to the views of guests, reflect to the superior in a timely manner.
6. pay attention to all kinds of problems in the reception work at any time, reflect to the superior and assist in a timely manner.
7. master and use polite language, responsible for answering the phone, guests should ask the basic information of the phone order.
8. to introduce guests to the restaurant dishes, drinks and specialties to attract guests to the restaurant.1、 熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。
2、 替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。
3、 迎接宾客，引导宾客到预订台位或宾客满意的台位。
4、 客满时，负责安排好后到的宾客，使宾客乐于等位。
5、 随时注意听取宾客的意见，及时向上级反映。
6、 随时注意在接待工作中的各种问题，及时向上级反映和协助处理。
7、 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。
8、 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。We are looking for someone who:我们正在寻找一位具备以下条件的候选人：1. After the food service training, have a certain daily foreign language conversation ability, excellent candidates can be considered for the position of foreman.
2. Have skillful service skills techniques and a certain degree of adaptability, and be able to properly deal with general problems arising in the service.
3. Master the restaurant service regulations, understand the basic characteristics of various dishes in the restaurant and simple cooking methods.
4. work initiative, enthusiasm, serious, strong sense of responsibility.
5. Healthy and dignified.1、经过餐饮服务培训，有一定的日常外语会话能力，优秀者可考虑领班职位。
2、有熟练的服务技能技巧和一定的应变能力，能妥善处理服务中出现的一般性问题。
3、掌握餐厅服务规程，了解餐厅各种菜肴的基本特点和简单的烹制方法。
4、工作主动、热情、认真，责任心较强。
5、身体健康，仪表端庄。If you are the right person, what are you waiting for? Click the applybutton now!如果您觉得您适合以上条件，那还等什么呢？请点击下面的申请按键吧！By applying to this position, you have read, understood and agreed to our . (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: )通过申请此职位，表示您已阅读、理解并同意我们的数据保护政策。（如果您无法通过此超链接阅读该政策，请复制以下URL并在网页浏览器中查看： ）