Planner for Services products – Greater China
Sidel View all jobs
- Shanghai
- Permanent
- Full-time
- -SAP Planning & Execution
- Create outbound delivery orders in SAP based on shipping requirements from PMS (Project Management Service) and PA (Project Administration)
- Transmit delivery orders to warehouse teams for preparation and dispatch, ensuring accuracy and timeliness
- Monitor order status and resolve system or logistics exceptions to prevent shipping delays
- Customer & Stakeholder Support
- Respond promptly to inquiries from PA and PMM (Project Management Managers) regarding spare parts availability, lead times, and shipping schedules
- Provide accurate, real-time information to support customer commitments and project timelines
- Escalate critical shortages or delays to relevant teams with proposed mitigation actions
- Emergency Response
- Serve as on-call planner for emergency spare parts shipments on a 7×24 basis
- Execute urgent delivery orders outside regular hours to minimize customer equipment downtime
- Coordinate with warehouse, logistics, and freight teams for after-hours dispatch readiness
- Reporting & Continuous Improvement
- Generate and submit operational reports on time (daily/weekly/monthly as required)
- Analyze planning metrics to identify trends, bottlenecks, and improvement opportunities
- Support process optimization initiatives to enhance planning efficiency and customer satisfaction
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
- 2–4 years of experience in supply chain planning, order management, or logistics coordination
- Proficiency in SAP (SD/LE modules preferred) with hands-on delivery creation experience
- Strong communication skills in Mandarin and English (written and verbal)
- Ability to work under pressure and manage multiple priorities in a fast-paced environment
- Willingness to participate in 7×24 on-call rotation for emergency shipments