Senior Manager - Relationship Management

Beijing
Permanent
Full-time

20 days ago

Job Category: Client ManagementJob Description:Location: BeijingIn this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.We give you a world of potentialIssuer Services (CIS) is the division within Computershare responsible for providing administrative services to Issuer Services clients and their individual security holders. A fantastic opportunity has arisen in our CIS business!We are now looking for experienced talent to join our Client Relationship Management team in Beijing. This is an exciting opportunity to work in a global corporation that will give you a good platform for your future career development as Computershare is the top share registrar globally.A role you will loveThe Senior Manager of Relationship Management, your core job competent is to establish and develop client relationships, handle client issues and ensure client satisfaction, and upsell & cross-sell CPU products & services. This role is an individual contributor to the business and reporting to Director.Other key accountabilities will include:1) Client Relationship

Build up trustworthy relationship with clients including but not limited to senior management team or decision makers of clients.
Set high level service goals based on clients' feedback / requirement / plan.
Review service agreement and instruction documents regarding corporate actions and dealing with fee negotiation and special request.
Identify and anticipate clients' needs and requirement pro-actively through various channels and work out tailored made solutions and/or services to clients.
Provide professional advice to clients in response of clients' enquiries. Work closely with other team/department to ensure client's instruction is always followed timely.
Ensure all clients pay on time. If needed, follow up client's overdue balance in a professional manner.
Handle and resolve client issue smoothly and independently. Report to senior management team on any client issue.
Prepare fee letters and deal with fee negotiations and special requests including tender and renewal of contract.
Coordinate clients' corporate actions from the start.
Handle internal tasks including performing KYC for certain clients.

2) Business Development

Explore new business opportunities proactively by understanding clients' needs and potential future plan so as to maximize business revenue and fulfil clients' needs.
Constantly promote and cross selling products and services to clients.
Be 'creative' in designing new products and services to meet clients' needs. Always discuss with senior management team whenever clients' needs are not covered by existing product net.

3) Stakeholder Management

Handle client complaint professionally and effectively by conducting investigation internally and externally, analyzing cause objectively and developing prevention action for future.
Work closely with other team/department to ensure clients' instruction is always followed and services are delivered in high quality standard.
Monitor share registry matters which consist of vote count of shareholders meetings, handling of dividend payment and planning and coordination of corporate actions from the start. The corporate actions include but not limited to rights issue, open offer, privatization and general offer of listed clients.

4) Professional Advisor

Act as trusted advisor and subject matter expert in related regulations and procedures so as to provide advice to clients and colleagues on regulations, taxation, procedure and market information.
Identify and analyze business and market information / data including but not limited to competitor information. Always communicate with other line managers and other team heads on market competitiveness, client's perceptions of existing products and new needs and potential threat to the company.
Other tasks assigned by management.

What will you bring to the role?To be successful in this role, you will have exceptional relationship building and interpersonal skills. Stable personality, strong communication skills, and excellent organizational and problem-solving abilities.Other key skills required for the role include:

Bachelor's degree or above in Finance, Accounting, Law, Corporate Government, Business Management or closely related areas; Minimum 5 years of related working experience.
Knowledge or working experience with Hong Kong security market structure / listing rules, corporate governance.
Excellent English and Mandarin required with Cantonese an advantage.
Customer focused, strong problem-solving skills and well-developed commercial acumen.
Demonstrate initiative, organizational and time management skills. Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Proficiency in MS Office. Able to accept a certain amount of overtime work and travel arrangements.

Rewards designed for youFlexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visitAbout Us:A company to be proud ofWe're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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