On-site Service Engineer

Hangzhou, Zhejiang
Permanent
Full-time

1 month ago

About the RoleLocationChinaZhejiang ShengHangzhouCompanySiemens Energy High Voltage Circuit Breaker Co., Ltd. HangzhouOrganizationGrid TechnologiesBusiness UnitSwitchgearsFull / Part timeFull-timeExperience LevelMid-level ProfessionalLocation: 浙江省杭州经济技术开发区18号大街（东）128号A Snapshot of Your DayThis position for an After-Sales Service Engineer is an addition to the Erection and Commissioning team in SHVC, created to address business continuity risks from a shortage of professional engineers and increasing demand for equipment services. The position requires long-term business trips, and candidates must have a certain level of English proficiency, experience in installing and commissioning circuit breakers and disconnecting switches, team writing skills, and problem-solving abilities. To meet this demand, the role focuses on three core areas: on-site technical execution for switchgear equipment, direct customer support and training, and comprehensive service documentation. This structure ensures that all aspects of the after-sales service lifecycle, from installation to maintenance and reporting, are effectively managed. Given the focus on hands-on field service and customer interaction, the ideal candidate will possess significant experience in a similar technical role, supported by a vocational degree in an electrical or mechanical discipline. Key requirements include strong troubleshooting skills, proficiency with electrical systems, and excellent communication abilities.How You'll Make an Impact

60% On-Site Technical Service & Commissioning

Perform on-site installation, erection, and commissioning of switchgear equipment according to project specifications and safety standards.
Diagnose, troubleshoot, and resolve complex technical issues on electrical and mechanical systems in the field to minimize customer downtime.
Conduct scheduled preventative maintenance, system upgrades, and repairs to ensure optimal equipment performance and longevity.
Serve as the primary technical contact for customers during service interventions, providing expert guidance and support.
20% Service Documentation & Reporting

Complete detailed service reports, maintenance logs, and commissioning checklists for all on-site activities in a timely and accurate manner.
Document product failure information and serviceability issues, escalating complex problems to the relevant engineering teams for analysis and resolution.
Maintain accurate records of tools, spare parts, and test equipment used for service jobs.
20% Customer Support & Training

Instruct customers on the correct operation, safety procedures, and routine maintenance of installed equipment.
Provide clear and professional communication to clients regarding service status, findings, and recommendations to ensure customer satisfaction.

What You BringEducation

Vocational degree, technical college diploma, or equivalent in Electrical Engineering, Mechatronics, or a related field.
3-5 years of hands-on experience in field service, commissioning, or maintenance of electrical equipment, preferably with medium or high-voltage switchgears.
Proven experience in a customer-facing technical support role.

Skills

Technical Abilities

experience in installing and commissioning circuit breakers and disconnecting switches
English skill
Troubleshooting (Problem Solving)
Electrical Wiring
Mechanical Aptitude
Customer Service & Communication

Active Listening
Rapport Building
Technical Training
Patience
Professional & Operational Knowledge

Switchgear Systems & Commissioning
Service Reporting & Record Keeping
Accountability
Ethical Standards And Conduct

About the TeamOur Grid Technologies division enables a reliable, balanced, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.Who is Siemens Energy?Siemens Energy, a global energy tech company, employs ~100,000 people across 90+ countries to innovate energy systems sustainably.Our distributed team is committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.Our Commitment to DiversityLucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.Rewards/Benefits

Competitive salary and performance-based incentives

Comprehensive health and wellness benefits

Opportunities for continuous learning and development

Flexible work arrangements to support work-life balance

Employee recognition programs and career advancement opportunities

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