Job Category: Application DevelopmentJob Description:First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but you'll mostly be:● Kicking off truly memorable guest experiences with the warmest of welcomes● Acknowledging IHG Rewards Club members and returning guests in person or over the phone● Taking, managing, and receiving payments for guest bookings● Making the check-in and check-out process feel swift and seamless● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendationsWhat We need from you:● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories● Fluency in the local language - extra language skills would be great, but not essential● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skillsWhat you can expect from us:We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.So, join us and you'll become part of our ever-growing global family.About Us: 在 IHG，我们言行合一。作为全球领先的酒店集团之一，我们致力于展示真正的待客之道。无论在世界上的哪个地方，我们的宾客和同事都能感受被欢迎、关心、认可和尊重的感觉。想要成为旅程的一员？About the Team:在假日度假酒店，度过多彩假日。我们拥有丰富的设施。儿童俱乐部是蹒跚孩童的乐园，而炉边酒吧则是成人宾客放松身心的地方。宾客可以跃入泳池享受湛凉的清爽，也可以用美食宠爱味蕾，还可以尽情探索酒店优美的环境，体验我们丰富多彩的活动。我们为宾客创造快乐瞬间与无尽机会，让他们尽情享受轻松惬意。那么您对自己有哪些规划呢？您是否梦想过在高尔夫球场、主题公园、雪山或沙滩附近工作？您是不是想把自己对当地的了解以及乐于助人的品质，转化成宾客脸上洋溢的快乐？我们不谋而合，快来加入我们，一同制造欢乐。
