Customer Service Officer
- Shenzhen, Guangdong
- Permanent
- Full-time
This role focuses on delivering exceptional customer service and sales support to the Sales Team and clients while driving performance excellence. Additionally, it plays a key role in enhancing Arrow's reputation and market standing with both customers and suppliers.What You'll Be Doing:
● Responsible for the Order to Invoice Process including: order maintenance & follow up; inbound customer order management, shipping arrangement & related documents. Payment follow up.
● Provide expertise on internal and external customer service, and have close collaboration with Field Sales, Inside Sales (IS), Sales Operation Associates (SOA), Quote Specialist / Marketing, Asset, Warehouse, Logistics, and Finance.
● Support Sales team with direct customer contact following the demand planning and quality issue related follow-ups.
● Responsible for overall customer management as well as handling customer returns, resolving customers' enquiries, etc.
● Closely collaborate with Field Sales to maintain inventory at optimized level.
● Implement other tasks assigned by supervisor and support other necessary projectsWhat We Are Looking For:
● Bachelor degree and above, or with successful completion of CET-4.
● Minimum 2 years of customer service related experience, similar industry background is highly preferred.
● Ability to respond rapidly and professionally to the demand of a high pressure commercial environment.
● Customer-oriented and good teamwork
● Process driven and very strong in problem solving.
● High level of ownership and accountability for assigned tasks.
● Good communication skills suitable for both internal and external communities.
● Can effectively cope with change and be comfortable with ambiguity.
● Willing to work in a challenging and multicultural environment.About Arrow:Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine’s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .Location: CN-Shenzhen, China (Upper Hills, Huang Gang Rd)Time Type: Full timeJob Category: Business Support