Public Area Attendant/公共区域服务员
Hilton
- Urumqi, Xinjiang
- Permanent
- Full-time
- Ensure that the designated areas are properly and regularly cleaned.
- Knowledgeable of the location of outlets and other facilities in order to correctly direct guests.
- Ensure that supplies are properly stocked in the restrooms.
- Greet guests warmly with a friendly smile.
- Offer all possible assistance to guests and respond to guests’ requests.
- Maintain all equipment in good working condition.
- Keep storeroom neat and in good order.
- Report any damage of carpet or furniture, etc. for immediate repairs, reporting promptly and following up on urgent repair issues.
- Deliver high quality services to guests.
- Adhere to the hotel’s cleaning and maintenance programs, maintain a clean work area.
- Carry out any other reasonable duties and responsibilities as assigned.
- Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- 确保所安排适当地清洁所分配的区域。
- 了解各主要的出口的位置和其它设施, 以便在需要时正确地引导客人。
- 确保公共区域卫生间内充足的客用品。
- 恰当地问候所有的客人并面带笑容。
- 尽可能地为客人提供帮助,回答客人的问题。
- 维持所有的装备处于良好的工作状态。
- 维持工作间整洁,井井有条。
- 要及时汇报地毯和家具的损坏,以便急修及降低损失。
- 及时汇报并跟进急修事宜。
- 提供高品质的对客服务。
- 坚持酒店的清洁和养护程序。
- 保持维护所在工作区域的高度整洁。
- 遵守酒店的工作政策及程序,遵守希尔顿的商业行为规范以及员工手册中的条款。
- 如有必要 ,该部门有权更改或补充该职位描述。
- 完成任何其他合理的职责和被指派的职责。
- Work experience in the hotel industry.
- Knowledgeable of the public area operations and the usage of cleaning chemicals and machines.
- Good eyesight and physically fit to be able to work long hours.
- 具有良好的关于公共区域基本运作方面的专业知识。
- 具有良好的清洁机器及清洁剂使用方面的技能。
- 视力良好。
- 身体健康,能够适应长时间工作。
- 有酒店工作经验。