Floor Supervisor/楼层主管
Hilton
- Urumqi, Xinjiang
- Permanent
- Full-time
- Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
- Work closely with the front desk team to ensure correct room status at all times.
- Ensure guest privacy is respected when DND status is displayed.
- Supervise the turndown service.
- Responsible for strict key control.
- Regularly inspect guest floor corridors and public areas.
- Report maintenance issues promptly to Engineering.
- Ensure compliance of lost and found procedures.
- Keep floors, linen rooms and pantries neat and tidy.
- Monitor productivity of the assigned Room Attendant.
- Check team members’ grooming, personal hygiene and appearance.
- Assist with team members’ training and development.
- Provide ongoing advice and support to team members under your supervision.
- Provide one to one instruction to team members when required.
- Seek opportunities to improve guest service consistently from guests’ comments.
- Take appropriate action to resolve guests’ complaints.
- Ensure all reports are completed on a timely basis.
- Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
- Perform any duties assigned by the Management team deemed necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- 当班时负责所有分配楼层和客房区域的高标准清洁工作。
- 与前台接待密切合作确保任何时间内房态的正确。
- 确保在“请勿打扰”状态下客人的隐私被维护。
- 监督夜床服务。
- 负责钥匙的严格控制。
- 对客房的走廊和公共区域进行常规检查。
- 迅速向工程部汇报工程维修。
- 确保失物招领按照程序操作。
- 维持楼层布草间的干净和整洁。
- 监督管辖区域客房服务员的工作效率。
- 检查客房部员工的仪表,个人卫生和形象。
- 协助进行员工的培训和发展。
- 给予所管辖的员工以不断的建议和支持。
- 必要时对员工进行个别面对面指导。
- 通过汇总客人的意见,不断寻找机会提升对客服务。
- 采取合适的行动解决客人的抱怨。
- 保证所有报告都按时完成。
- 遵守酒店的工作政策及程序,遵守希尔顿的商业行为规范以及员工手册中的条款。
- 坚持酒店安全制度、紧急情况处理规定和程序。
- 执行酒店管理层分配的其它工作。
- 如有必要,酒店管理层有权更改或补充该职位描述。
- University / Pre-university graduate.
- At least 3 years of guestroom work experience.
- Good written and verbal skills.
- Fluent in English to meet busines needs, advantageous.
- Good knowledge of Housekeeping office’s daily operation.
- Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
- Actively listen to others and build on good ideas.
- 良好写作和口头表达能力。
- 良好的英语水平是渴望的。
- 具有良好的管家部办公室日常运作方面的知识。
- 能熟练操作各种办公软件。
- 会使用Opera & OnQ系统。
- 至少三年的客房楼层工作经验。
- 积极聆听、多方位思考。
- 本科/专科学历。