Description:§ 协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.§ 在适当的时候协助准备和更新部门营运手册。Assists to prepare and update departmental operations manuals as appropriate.§ 协助定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.§ 礼貌而高效地的方式处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.§ 在餐厅区域花时间巡视以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。Spends time in the outlet to ensure that the outlet is managed well by the respective associates and functions to the fullest expectations.§ 确保员工在（服务）客人时可以联系到，并提供热情，真诚的服务。Ensures our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service.Qualifications:1-2年其他五星酒店同职位的工作经验。Working experience in a similar position in a 5 Star Hotel for 2-3years.优秀的英语口译及书写能力。Very good English skills (written & verbal).精通计算机程序、熟知软件及电子表格系统。Computer operation and familiarity with some software packages, including spreadsheet programs.领导才能、培训技巧、组织能力、积极/主动的工作态度/有承受压力的能力。Good leadership skills / good training conducting skills /Strong organization skills/Positive attitude to work and ability to work under pressure.大专毕业证书。College certificate.