BFCR Manager, Insurance

• Support the implementation of the Operational Risk Management Framework
• Support Financial Crime Risk Management activities, including KYC, CDD/EDD, AML, Sanctions and Tax.
• Identify regulatory and internal policy changes to enable ongoing risk identification and control monitoring
• Conduct quality check upon due diligence reviews (CDD/EDD) at new client onboarding and periodic reviews in line with HSBC Global Standards and applicable laws, as well as local policies, processes, and procedures
• Collect, maintain, and analyze information and data to support ongoing risk control and monitoring, ensuring appropriate documentation in internal systems
• Identify and escalate critical or exceptional issues to management
• Provide accurate and timely project updates and management information (MI) to management and key stakeholders
• Collaborate with stakeholders and maintain strong working relationships to ensure deliverables are achieved smoothly and within agreed timelines
• Communicate effectively and lead discussions on complex queries with CDD/EDD Analyst, QA, Compliance, etc
• Identify opportunities to improve operational efficiency and drive continuous process improvement with a positive business impact.

• Minimum 5 years’ experience in banking or insurance with relevant AML/KYC exposure (e.g., CDD, EDD, screening), including at least 3 years’ experience in quality review on client profiling (CDD/EDD) across customer types such as Individuals, Entities, Trusts, and Personal Investment Vehicles (PIC/PIV). Experience in Insurance Industry is an advantage
• Sound knowledge and practical experience of KYC/AML regulations. AML/CFT certifications are an advantage
• Strong Source of Wealth (SoW) validation experience for High-Net-Worth (HNW) customers and insurance product knowledge are preferred
• Ability to implement Operational Risk Management Framework, Group risk management policies and procedures
• Proficient in professional business communication
• Ability to learn quickly and adapt to new jurisdictions, policies, procedures, and guidance, with the confidence to communicate these effectively
• Ability to influence stakeholders, assess stakeholder needs to balance the controls and customer experience, and demonstrate resilience under pressure while delivering best-in-class solutions
• Ability to deliver at pace with a strong focus on results, while managing multiple priorities.
• Ability to manage crisis situations and make appropriate, timely decisions
• Ability to work effectively under pressure with a high degree of accuracy

• Deliver project tasks within agreed budgets and timelines, ensuring a consistently high standard of output
• Strong critical thinking and logics, with a customer-centric approach
• Strong data analytics skill
• Additional language capability aligned to key markets is an advantage
• Ability to build effective relationships and work collaboratively within WPB and across other lines of business
• Ability to work independently with minimal supervision
• Proficient in Microsoft Word, Excel, and PowerPoint

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