Senior Key Account Manager
- Shanghai
- RMB¥400,000-700,000 per year
- Permanent
- Full-time
We are a company with a deep-rooted history in the global supply chain and logistics sector, dedicated to providing our clients with innovative and efficient solutions. We believe in driving industry progress through technology-driven and customer-centric philosophies.about the team. ...You will join a dynamic and experienced account management team. You will also have the opportunity to lead a small team. We highly value the growth and development of our team members, offering clear career paths and ample internal promotion opportunitiesabout the job.
- Lead, coach, and motivate a team of a few account managers to deliver on portfolio targets.
- Be the customer's main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operational matters.
- Work with the Operations team to deliver the KPIs, track performance, and jump in when customer satisfaction is at risk.
- Develop a strategic perspective and prioritize the long-term relationship over short-term transactions.
- Lead related commercial negotiations (e.g., rate increase) based on internally aligned positions.
- Develop customized logistics solutions tailored to the customer's specific needs.
- Ensure collection of accounts receivable by the Finance team, assist if necessary, and review the process in case of issues.
- Establish a weekly/monthly reporting structure to monitor the performance of the customer and ensure data-driven decision-making regarding up sell possibilities and problem-solving.
- Bachelor's degree or above.
- 8-10 years of working experience in a Supply Chain/Logistics enterprise, especially with 3-5 years of relevant working experience in Key Account Management in an MNC environment.
- Good market and industry knowledge for handling procedures of ocean freight, 4PL, air freight, rail, trucking, warehouse.
- Passionate for exploring progressive solutions for key accounts with creative thinking and problem-solving aptitude.
- Strongly customer-oriented mindset with excellent service quality, a positive can-do attitude, comfortable to work in cross-functional settings and a fast-paced environment.
- Strong negotiation and presentation skills, comfortable to regularly present to high-level managers/representatives of the client.
- Previous experience working in and with multicultural and global teams.
- Excellent communication skills in English and German (a plus).