Senior Key Account Manager-Boutique Freight Forwarding Company

Shanghai
Permanent
Full-time

1 month ago
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The Operations Key Account Manager is responsible for building, maintaining, and growing relationships with the company's VIP clients from an operational perspective. This role ensures that client needs are met efficiently and effectively, aligning internal operations to deliver high quality products or services.

Serve as the primary operational point of contact for key accounts, providing a single source of communication for all operational matters.
Build and maintain strong, long term relationships with key clients through regular communication, including face to face meetings, phone calls, and video conferences.
Understand client's business operations, goals, and challenges, and translate them into actionable operational plans to support their success.
Proactively address client concerns and issues related to operations, ensuring timely and satisfactory resolution.
Collaborate with internal departments to develop and implement operational strategies tailored to the specific needs of key accounts.
Coordinate cross functional teams, including production, supply chain, and quality control, to ensure on time delivery of products or services that meet or exceed client expectations.
Monitor and manage the operational performance of key accounts, tracking key metrics such as order fulfilment rates, delivery times, and product quality.
Coordinate with the operation team to manage client expectations regarding service levels, and ensure that service agreements are met.
Identify areas for improvement in service delivery and work with relevant departments to implement corrective and preventive actions.

Stable Business and Good Market ShareGreat Company Culture and Nice Team

At least 5 7 years experience as OP manager or Operation KAM
Fluent English
Familiar with serve to PO management clients
Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels, both internally and externally.
Strong project management skills, with the ability to coordinate cross functional teams and man age multiple projects simultaneously
Proven work experience as senior Operations Manager or operation Key Account Manager
Knowledge of organisational effectiveness and operations management
Excellent communication (verbal, written, listening, and presentation) skills required in both Chinese and English

Global Boutique Freight Forwarding Company

Stable Business and Good Market Share
Great Company Culture and Nice Team
Lead a Team

Michael Page