Vendor Performance Manager, Google Customer Solutions

Google

Shenzhen, Guangdong
Permanent
Full-time

19 days ago

Minimum qualifications:

Bachelor's degree or equivalent practical experience.

4 years of experience in sales, vendor sales management, or partner management in a sales or service environment.

Ability to communicate in Chinese and English fluently.

Preferred qualifications:

Export industry experience.

Experience with quality assurance processes, including conducting audits, facilitating calibration sessions, and using data to drive continuous improvement.

Knowledge of Google Ads campaign building and optimization, especially for Builders, Upper Mass Market, and Scaled Onboarding roles.

Familiar with digital advertising, Google Ads, and vendor agreement terms.

Excellent problem-solving, project management, and communication skills.

Excellent coaching, partnership development, and leadership skills.

About the jobBusinesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.As a Vendor Performance Manager, you'll play a critical role in vendor sales management.You will be the principal stakeholder for a vendor management team, influencing and holding them accountable to deliver excellent sales performance and quality. You will be responsible for analyzing vendor performance and presenting key insights to Google sales leadership, and sharing best practices with vendor management and Google teams across global markets and lines of business. You’ll touch with ecosystem partners, customers directly to get firsthand insight as well as bring influence to the program’s external partnership.When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.Responsibilities

Develop regional acquisition strategy, inline with country strategy and customized for regional to best capture local uniqueness, balance short and long-term growth. Drive strategy alignment and implement across vendor partners and cross-functional teams.
Enable vendor sales performance. Monitor sales performance metrics and share key market insights with Google leadership. Consult on vendor-led business reviews, ensuring performance diagnoses, mitigation plans, and follow-up to deliver results.
Ensure vendor service quality against contracted service level agreements (SLAs) and KPIs, and holding vendor management accountable to make improvements.
Build influential, trusted partner relationships with vendor sales management for Google, communicating expectations for delivering against program-specific agreement terms while providing appropriate support (e.g., product, tool, and process support and cascade central changes), best practices, and guidance.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .

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