Service Leader - Shangri-La Jiangnan Wok 宾客服务主管 - 香聚江南灶

  • Minhang, Shanghai
  • Permanent
  • Full-time
  • 9 days ago
We are currently looking for a Service Leader - Shangri-La Jiangnan Wok to join our F&B team.我们正在寻找一位宾客服务主管 - 香聚江南灶加入我们餐饮部团队。
  • Interact and engage with guests and maintains high quality service standards.
与客人互动并保持高质量的服务标准。
  • Motivate team members and maintain a high level of team spirit (or team cohesiveness).
激励团队成员，保持高度的团队精神(或团队凝聚力)。
  • Handle guest complaints effectively and professionally.
有效和专业地处理客人的投诉。
  • Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective.
始终如一地从同事、客人和老板的角度来提高满意度。
  • Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
与服务经理合作支持日常运营，协助完成月度预测、周计划、餐厅盈利能力评估等工作。We are looking for someone who:候选人应具备以下特质：
  • Has a passion for Food & Beverage
对餐饮有热情
  • Loves interacting with guests
喜欢与客人互动
  • Believes in teamwork
相信团队合作
  • Preferably has experience working in either a luxury restaurant or a 5* hotel background

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