Staff/Senior RMA Engineer

Qualcomm View all jobs

  • Shenzhen, Guangdong
  • Permanent
  • Full-time
  • 9 days ago
##
Company:Qualcomm China## Job Area:Engineering Group, Engineering Group > Hardware Applications EngineeringGeneral Summary:Job Overview
  • Lead & manage daily automotive RMA analysis flow /progress
  • Take ownership of Automotive RMA debug/analysis /schedule meeting with cross functional team during the process of RMA debug
  • Perform test/debug activity and deliver analysis report with various cross functional team (SW/VI/design /quality etc).
  • Setup lab capabilities for new projects with both physical and electrical perspective.
  • Focus on local customers and manage customer quality issue solution for all Qualcomm products from customer R&D, mass production to field return
  • Conduct lab test at system level test platform for returned failing devices from customer to all QUALCOMM products in China region which covers analog/digital and transceiver products from mobile, computing, automotive business
  • Physical device analysis (inspection result review/ Solderability analysis with Xray/chips/ Grinding/ion milling )
  • Work independent of basic functionalities and sanity test for RMA devices with electrical tests/validations
  • Work with cross team for electrical analysis / SW debug or HW debug
  • Draft RMA test report and conduct RMA system optimization/improvement
  • Monitor key performance indicators such as Cycle Time (TAT), DPPM (Defective Parts Per Million) trends, and open RMA counts.
  • Update customers in a timely fashion regarding the status of quality issues or any requests
  • Work with local Application team closely for system level quality issue problem solving
  • Cooperate with global CQE/PQE and related team for quality issue following up and worldwide CQE strategy implementation
  • Work with local Sales/ Customer Service/ Engineering team closely especially for customer related PCN notification and following up
  • Support more offshore facilities of worldwide customers
Qualification
  • Automotive Systems Knowledge: Understanding key components and interactions of subsystems; correlating failures to customer-reported issues.
  • Baseband design and failure analysis from both mobile or automotive field is preferred
  • Hands-On Lab Skills: Strong system level debug /analysis , familiar with
  • Have experiences automotive Operation system with log analysis is preferred.
  • Communication Skills: Strong verbal and written skills; clear organization and articulation of information;
  • Minimum 3 years of working experience as hardware R&D or Testing Engr from cell phone OEM, or AE/FAE from semi-conductor vendor with a good technical understanding, able to review customer's Block diagram/schematic/layout/test result and troubleshooting
  • Good knowledge on cell phone or computing/automotive chipset product quality standard/requirement, and strong skills in problem solving for system level quality/application issue
  • Strong interpersonal communication skill with customer and internal team
  • Team work for problem solving
  • Proficiency in English
  • Being honesty and initiative
  • Knowledge of quality tools and reliability concepts is a plus
  • Experiences of Linux /QNX OS system is a plus
  • Experiences of application and log /dump analysis for mobile/auto products is a plus
  • Have background/experiences on physical analysis of chip products is a plus
  • Afford for frequent domestic and oversea travel.
Minimum Qualifications:
  • Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
Master's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
OR
PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.If you would like more information about this role, please contact Qualcomm Careers.

Qualcomm