PSS Senior Business Operation Manager
Amazon
- Beijing
- Permanent
- Full-time
- 7+ years' experience in the retail or consulting or product/project management
- Excellent written and verbal communication skills in both Chinese and English;
- Proven track record of working independently and autonomously in driving tasks to completion;
- Proven ability to make and implement decisions on complex problem solving;
- Proven ability to build relationships quickly;
- Ability to turn ideas into detailed business requirements, and to effectively communicate those requirements, as well as implement them with multi-teams;
- Excellent communication skills and demonstrated capability to successfully coordinate projects across functional teams both locally and internationally;
- Demonstrated ability to anticipate and manage change in a highly dynamic, fast paced environment;
- Demonstrated ability to work in ambiguous situations and across organizational and geographies;
- Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation with tight deadline;
- Effectively intake business requirements and translate business needs into actionable process or mechanism that drives new value-added proactive service initiatives in PSS;
- Work with business, PSS operation and finance teams for business planning, formulate PSS OP budget plan based on program pipeline, and drive cost to serve improvement in PSS;
- Build deep understanding in PSS operations, review performance with business and operation teams, identify opportunities for efficiency improvement and develop new tool, system, process etc. accordingly;
- Evaluate potential change-related risk on paid sellers, and make recommendations or prepare contingency plan to smooth sellers' experience;
- Identify seller pain-points, and drive initiatives to engage owning teams in the set-up of green channels;
- Ensure up to date and accurate statistics and analysis, provide key metrics as required;
- Assist operation manager in team engagement and performance management;
- Maintains a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues;
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures;
- Lead program/project review and proactive feedback sessions with key stakeholders;
- A thorough understanding of Six Sigma, Kaizen, Lean Manufacturing, S/PMP, quality or similar