Employment Type: Full-Time Strong knowledge of ThingWorx Platform-entities, mashups, services, data models, extensions, Value Streams. Kepware/ThingWorx Industrial Connectivity OPC-UA, Modbus TCP/RTU, MQTT, REST APIs Familiarity with IoT gateways, edge computing platforms, and industrial controllers (PLC, SCADA). Understanding of networking concepts: TCP/IP, firewalls, certificates, VPNs. Basic scripting skills (JavaScript, Python, or Java) preferred. Experience with PostgreSQL, MS SQL Server, Azure SQL databases is a plus. Japanese: Business-level proficiency is required for customer service and internal communication. English: Proficiency in reading, writing, and conversation is preferred (TOEIC score of 700 or higher is welcome; used for collaboration with overseas teams). Strong analytical and problem-solving abilities. Excellent communication and customer-handling skills. Ability to work independently and in cross-functional teams. Strong documentation and reporting abilities. ThingWorx Certified Developer / Support Engineer. Experience working in manufacturing, industrial IoT, or automation environments. Experience in consulting or technical SE roles is preferred. Project management or Pre-sales experience is nice to have. Korean Language. Technical Support & Troubleshooting Provide L2/L3 technical support for IoT platform issues, specifically ThingWorx applications, mashups, services, and data models. Diagnose and resolve problems related to: Provide emergency responses to ensure high availability of application services in accordance with Service Level Agreements Perform root-cause analysis and propose permanent fixes. Work directly with customers to understand issues and provide timely resolutions. Collaborate with IoT developers, solution architects, and QA teams to verify reported bugs. Coordinate with industrial automation teams to test device connectivity and protocols. Collaborate with domestic and international teams to resolve mission-critical issues.
