Associate, Client Services - 2026 Intake

Shanghai
Permanent
Full-time

16 days ago

Company DescriptionThird Bridge is a leading global investment research firm established in 2007. With a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics. For nearly 20 years, we've helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.Job DescriptionThis role is in our Client Services business.As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask.Would you like to learn more about our early careers Associate position? Take our free and learn what it is like to work in this role.Responsibilities

Understand client needs and the most relevant experts that could help them.
Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner.
Engage with industry experts for our clients by reaching out over the phone to understand whether they are the right fit.
Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework.
After 4-5 months you'll be driving the long-term performance of your book of business, by understanding the clients' research needs and monitoring how our content can best help them on a continual basis.

DevelopmentWe are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients.You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone.Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams.The next step in your Third Bridge career could be:Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either;

Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Client Services Manager role.
Client Development Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential.

In your first year, you will sharpen your skills in...Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout.Account Growth: Understanding the client workflow and their long-term investment strategies, enabling you to be proactive and grow overall account performance.Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think.Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research.Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in.Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests.QualificationsWhat we look for:

The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organize your time well, have great attention to detail and adhere to our compliance framework.
You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively.
Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project.
An interest in financial markets and the environment that our clients operate in. Keeping up with their direction of research, which may require continual and frequent projects.
Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients.
Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects.
With a culture centered around feedback and open communication, we look for people who are open to continuous professional development.
A degree, with strong academic credentials and/or extensive experience in a client-facing role.

Additional InformationThe starting Associate pay places you in the top 30% of graduate salaries across industries, and it is complemented with an uncapped bonus commensurate with target achievement. You can expect clear performance goals and to be recognized for your contributions. After ~2 years of strong results you could transition from being an individual contributor to managing your own team and P&L - a huge career milestone. Depending on your aspirations, you could also progress to a role in Sales, Product, or opportunities across our organization.
We ensure every team member is able to bring their best self to work as well as in their lives outside - take a look at our benefits:

Salary: competitive base salary with access to our bonus scheme, plus and increase on you base salary on your 12 month anniversary
Vacation: 15 days (which increases to 20 days after 2 years of service)
Learning: personal development allowance of ￥9,000 per year, which can be used for any learning programmes you feel would be beneficial for you
Health and wellbeing: private medical insurance, Modern Health to focus on mental health. Supplementary housing allowance
Future and family: pension scheme and vitality private medical insurance
Flexibility: 2 annual volunteer days, 2 personal days, Work from Anywhere program, and flex days, offered at the company's discretion and subject to annual review
Social: weekly optional social gatherings, daily breakfast and snacks, social events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Third Bridge

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