SR FIELD APPLICATION ENGINEER
TE Connectivity
- Shanghai
- Permanent
- Full-time
1. Customer interaction:
- Function as technical interface between customer and TE. Establish relationships with key customer engineering contacts and decision makers
- Works intimately with customer on daily bases, often at their site, to recommend products and solutions for new and existing applications.
- Provide customer support, consulting services, recommends TE solutions to customers' requirements
- Coordinate the technical deliverables related to customer projects including new spec-in, modifications to existing products, test studies, etc.
- Have strong application knowledge to identify current and future customer needs, Identify & develop new opportunities & applications for incremental business growth
- Penetrate customers' design cycle to be involved in early stages of new design, model planning
- Generate, prepare, and present TE Proposals (e.g. product selection, design solutions, product specifications, evaluation reports) to customers in conjunction with the TE engineering team
- Provide application support throughout the sales cycle to ensuring high quality and timely execution for final results delivery and business generation
- Identify potential NPI opportunities from customer interactions, with the ability to provide conceptual design and recommendations.
- Collect VOC and specify customer application and specification needs, draft Product Requirement Document (PRD) for new product development
- Coordinates technical communications and activities with customers, ensure aligned development targets and solutions in between TE and customer
- Support product qualifications, ensure product samples, supporting design, and verification activities
- Track development progress, work closely with engineering teams to insure that they are meeting the customers' needs
- Provide technical marketing support to new product launch and introduction; ensuring high quality content, with effective technical data support.
- Support existing applications and products including application evaluation, after-sale technical consulting, etc.
- Develop a full technical introduction of focus products, industries, and applications.
- Drive customer issue resolution. Determine best course of action to solve technical problem, in required timeline
- Manage post-acquisition technical integration of M&A relating to application engineering.
- Understand the market and leading customers' technology, strategic direction, trends and unmeet needs. Summarize and share the findings to PM and Engineering teams for future roadmap
- Defines and maintain a clear customer focus and pipeline aligned to Product Management strategy.