Sr. Manager Processes & Systems AMEA
- Shanghai
- Permanent
- Full-time
FedEx Trade Networks provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.The Culture
We honor innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.We're glad you stopped by and hope your job search experience with FedEx Trade Networks, Inc. will be rewarding. We look forward to hearing from you!Sr. Manager Processes & Systems AMEAPRINCIPLE DUTIES, AND RESPONSIBILITIES
- Engages in reviewing, identifying, and defining functional system enhancements and/or process improvements and executing implementation of solutions in collaboration with Operations, Products, Sales, Finance and other roles/departments
- Establish the methods, tools and metrics to measure performance and monitor adherence to standards and process quality including recommended improvements to local, regional and global stakeholders
- Performs business process workshops across the region with country stakeholders to support continuous improvement and support deployment of systems & processes across Air and Ocean Freight, Rail and Road Transport, Brokerage
- Act as subject matter expert in CargoWise One, Digital solutions and global process standards in support of the countries
- Assist with data analysis and defining reporting requirements
- Supports in creating and updating training curriculums and training plans and performing training to ensure end user comprehension
- Testing and developing process for new functionality to be used in the system.
- Documenting standard operating procedures and local country training material
- Providing regional support and being an escalation point for the global team
- Performs on site operational compliance audits and communicates audit results including recommended corrective actions to local, regional and global stakeholders.
- Provides Cost / Benefit analysis and Executive recommendations per the standard continuous improvement process, including priority
- Bachelor’s degree or equivalent
- Minimal 10 years’ experience in Freight Forwarding, Air-, Ocean-, Road- and Rail Freight, Brokerage
- Excellent knowledge of Freight Forwarding operations and process across ocean and air freight, and road and rail transportation, brokerage and value-added services desirable.
- Excellent CargoWise One application functionality knowledge (CargoWise Professional certified preferred)
- Excellent expertise & experience in deployment in global standard processes, CargoWise One and Digital solution
- Excellent knowledge & expertise in deploying change management methodologies (i.e.: Prosci)
- Solution driven with the willingness and ability to align to a standard and implement innovative ideas to improve processes and procedures
- Good knowledge MS-Office solutions: Excel, PowerPoint
- Experience on MS Visio and/or other process mapping tools is a plus
- Good understanding of Business Process Improvement techniques such as Six Sigma, DMAIC and/or other concept and working knowledge in project management
- Good data analytical and problem-solving skills, process thinking
- Strong Organizational skills – Ability to effectively handle multiple tasks simultaneously, prioritize, and execute on assigned deliverables.
- Facilitation skills - emphasis on coordinating relationships with internal functions/groups; ability to solve issues by coordinating across cross-functional areas.
- Able to work with in a matrix reporting environment, build and maintain strong relationships with peers, stakeholders and management who will largely be based remotely.
- Ability to work under time pressures.
- International experience and previous exposure to other cultures would be highly desirable.
- Demonstrable track record of innovation and challenging the status quo.
- Good facilitation and coaching skills
- Good knowledge in English, additional languages preferred