BDM Sales Leader
- China
- Permanent
- Full-time
Reporting To: Manager Director of Asia
Location: ChinaJob Purpose:
The overall purpose of the position is to generates positive business outcomes through functional administrative and contribute to the financial success of SHL China through SHL solutions and services. The Head of Professional Service provides executive and management to the PS department, directing a team responsible to providing solutions consultation, project management, implementation services, and assessment program evaluation to SHL's customers.
This role is key to support our transformation journey with a reputation for offering finest in class solutions to client across a diverse and varied portfolio.
Reporting to the MD of Asia and works closely with commercial team, global & central service functions globally.
In order to achieve this, the Head of PS should:Know SHL's business and offeringsProvide clients with exceptional serviceMake a strong and positive impression on existing and prospective clients, fostering positive relationships at every levelKnow customers business challenges and appropriately align SHL's solutions to help achieve their goalsPromote SHL's values of professionalism, integrity, ethics and quality in all client communication.Develop and maintain strong internal working relationshipKey Accountabilities:Headship and ManagementHead and manage Consultants enabling them to achieve work goals as well as personal development goals.Drive the resourcing and have administrative oversight for all AssociatesDrive and manage the PM office and resourcing teamDrive the process of developing case studies and business outcomes studiesParticipate and contribute to Headship GroupCollaborate with global functions to foster and support the transformation and implement global strategy to local businessProvide oversight, guidance, and leadership on professional development, and day-to-day management to China PS team, facilitating a program of continuous professional development, recruiting and retaining top talent.Guide the financial performance of the department with respect to driving revenue generating activities. Drive the change to value-based services within the new solution model; Ensuring PS reporting includes data to capture the level of effort and resourcing needed.Business PlanningContribute to the annual budgeting processPrepare the PS model for ChinaProvide, analyse, interpret and report on business dataEstablish the strategic direction and goals for the department, including the development of new solution services and tools, business development strategy, and alignment with product and business strategy - all to ensure outstanding customer results and strong financial management.Contribute to the ongoing definition and development of PS strategy, offering and methodologies, as well as to the broader product development efforts of the organization to grow China business - identifying opportunities to drive the bookings numbers.Maintain an up-to-date knowledge of the industry (including empirical research, industry trends, and competitors).Participate in cross-functional meetings, projects, and initiatives related to setting strategy and objectives, developing new products and services, improving processes, and coordinating cross-functional activities and communication to drive continuous improvement of China PS (and Global PS) solutions.Identify gaps in the market and opportunities to strengthen our proposition areas; identifying opportunities to innovate; share finest practice; bringing in external expertise and examples; facilitating work to continuously enhance our delivery and solutions to ensure we maintain market position; using global network and external network to drive this.ClientAssist Sales Team to generate opportunities and win those in pipeline through participation in senior level meetings, presentation and providing functional assistsParticipate in senior level customers meetings and presentationsGuide & resolve customer issues and complaintsServe as an qualified resources and escalation point to clients and internal stakeholders about issues related to job analysis, custom assessment design, selection system design and validation, and related solution & consulting services.Client Advocacy - Taking on exec sponsor roles on critical projects; delivering at a senior level; picking up significant presales opportunities and attending pitches; presenting at events in the market; contributing to the design of content for SHL events; getting involved in PR and brand promotion activitiesDeliveryDrive strategic and significant PS projectCoach and mentor PS team members in the project management & delivery serviceReview & refine PS service to ensure achievement is of the highest standard and quality and whenever possible exceed client expectations.Requirements:Proven relevant experience in B2B consulting with a strong headship track recordExperienced innovator of multiple and diverse teams including commercial, consultants, Associates and Assist FunctionsExperienced in collaborating with global function and leaders on business strategies and plans.Strong business acumen with commercial focus, including revenue and resources managementProven and successful experience guiding to achieve commercial objectives and targets.Excellent presentation experiencesStrong relationship building experiencesKnowledge of how to work with diverse clients, build client relationship and assist team membersTertiary qualifications in Business, Psychology and/or Human Resources, IO Psychology or a related field (PhD preferred), or equivalent work experience.Key competencies:AnalysingAnalyses numerical data, verbal data and all other sources of informationBreaks information into components parts, patterns and relationshipsProbes for further information or greater awareness of a problemMakes rational judgments from the available information and analysisProduces workable solutions to a range of problemsDemonstrates an awareness of how one issue may be a part of a much larger systemCreating and InnovatingProduces new ideas, approaches or insightsCreates innovative products or designsProduces a range of solutions to problemsSeeks opportunities for organisational improvementDevises effective change initiativesEntrepreneurial and Commercial ThinkingKeeps up to date with competitor information and market trendsIdentifies business opportunities for the organisationDemonstrates financial awarenessControls costs and thinks in terms of profit, loss and added valueDelivering results and meeting client expectationsFocuses on customer needs and satisfactionSets high standards for quality and quantityMonitors and maintains quality and productivityWorks in a systematic, methodical and orderly wayConsistently achieves goalsFormulating Strategies and ConceptsWorks strategically to realise organisational goalsSets and develops strategiesIdentifies and develops positive and compelling visions of the organisation's future potentialTakes account of a wide range of issues across, and related to, the organisationLeading and supervisingProvides others with a clear directionSets appropriate standards of behaviourDelegates work appropriately and fairlyMotivates and empowers othersProvides staff with development opportunities and coachingRecruits staff of high calibrePersuading and InfluencingMakes a strong impression on othersGains clear agreement and confinement from others by persuading, convincing and negotiatingPromotes ideas on behalf of self or othersMakes effective use of political processes to influence and persuade otherPresenting and communicating informationSpeaks clearly and fluentlyExpresses opinions, information and key points of an argument clearlyMakes presentations and undertakes public speaking with skill and confidenceResponds quickly to the needs of an audience and to their reactions and feedbackProjects credibilityWhat SHL Can Offer You:A culture comprised of diverse, global teams who have a passion for collaboration and client service.Robust training, support, coaching, and on-the-job development to achieve career success.The ability to engage, influence and impact a broad array of the world's leading executives.SHL, the global leader in talent innovation, helps companies transform productivity through deeper people insight. Powering the future of business, our data and tools are proven to drive stronger, more sustainable business outcomes.Our unrivalled assessment science, benchmark data and analytics empower leaders and their teams to make confident, data-driven people decisions, when it matters most - transforming the way organisations recruit, manage and develop talent. With 40-years of talent expertise, we're a trusted technology partner to more than 10,000 companies worldwide. We work with companies of all sizes in every industry across more than 150 countries, including 80% of the FTSE 100 and 50% of the Fortune Global 500. For more information, visit shl.comAbout Us
- We unlock the possibilities of businesses through the power of people, science and technology.
- We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
- When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.
- Employee benefits package that takes care of you and your family.
- Support, coaching, and on-the-job development to achieve career success
- A fun and flexible workplace where you'll be inspired to do your best work (find out more