Technical Solution Expert - Applications

Roche

  • Shanghai
  • Permanent
  • Full-time
  • 29 days ago
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionYou will be responsible for the second level technical support, application technical management and monitoring, assist National projectsYour key responsibilities:
  • Provide the second level technical support, solve the main troubleshooting case
  • Organize the application team to conduct workshop, share the experience, enhance team service capability
  • Solve application / product problems promptly and completely
  • Formulate and maintain the product and customer technological document management system and process
  • Set up the standardized workflow and strategy for customer training and customer visiting
  • In charge of product usage training file management, update, editing and related service, product and customer notice
  • Communicate with Global, exchange the technical message on time, deliver summary to local colleagues
  • Execute the SOP and company strategy, coordinate with sales and marketing department
  • Provide the second level support to the evaluation of products for customers
  • Assist the application specialist to support the customers in the interpretation of test results
Basic Requirements of the Job：You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.You should have:
  • Good track record for working in a MNC company for more than five years, with related work experience in sales & application support.
  • Planning & Organizing
  • Customer Orientation & Relationship Management
  • Product & Applications Expertise
  • Internal Cooperation & Coordination
Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.

Roche