Food & Beverage Reservations Clerk 餐饮预订文员

Four Seasons Hotels View all jobs

  • Hangzhou, Zhejiang
  • Permanent
  • Full-time
  • 7 days ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.About the role:关于职位:The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and outlets listing prepares confirmation and promptly processes any cancellations and modifications. This role is part of the Food & Beverage Service department, reporting into the Membership and Food & Beverage Reservations Manager.餐饮预订文员负责处理通过邮件、电话、传真或预订系统传来的客人及推荐网络的预订咨询。创建并维护预订记录——通常按抵店日期和营业点分类整理，准备预订确认函，并及时处理任何取消和修改。该职位隶属于餐饮服务部，向会员及餐饮预订经理汇报。What you will do:岗位职责：
  • To answer calls according to benchmark and Forbes standards to ensure guest needs are met quickly and efficiently
  • 按照行业基准和福布斯标准接听电话，确保客人的需求得到快速、高效的满足。
  • To track Private Dining Room availability based on reservations and helps develop forecasts for restaurants revenue and occupancy.
  • 根据预订情况追踪私密包间的可用状态，并协助制定餐厅收入及上座率的预测。
  • To know the positioning statement of restaurants the hotel has as well as their location and layout.
  • 熟知酒店各餐厅的定位、具体位置及内部布局。
  • To know all restaurants promotion plans-meaning status, rates, and benefits, updating availability of all restaurants booking systems. Mark guest information and requirements accurately, follow-up PDR deposit.
  • 了解所有餐厅的促销计划——包括活动状态、价格及优惠内容，及时更新各餐厅预订系统的可用状态。准确记录客人的信息和需求，跟进私密包间的订金事宜。
  • To follow deposit, receive and record when guests book Private Dining Room. Record Guests information, send deposit message, remark detail after received deposit.
  • 处理客人预订私密包间时的订金事宜：接收并记录订金。记录客人信息，发送订金通知短信，并在收到订金后备注详细信息。
  • Responsible for selling the restaurant and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.
  • 负责向潜在客人推介餐厅并提供相关信息。通过接听来电促成销售，并协调每一笔预订的细节，确保客人满意。
What you bring:岗位要求：
  • A minimum of one year of administrative experience, preferably in a hospitality or restaurant related field or other equivalent experience is required.
  • 至少一年的行政工作经验，最好有酒店或餐饮行业相关经验，或其他同等经验亦可。
  • Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
  • 需要具备操作电脑设备的知识或能力，包括文字处理和电子表格软件。
  • Good knowledge of Word, Excel and PowerPoint
  • 熟练使用 Word、Excel 和 PowerPoint。
  • Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
  • 具备较强的人际交往能力，能够分清轻重缓急，并适应运营中不断变化的需求。
  • Requires basic computer skills for online training
  • 需要具备基本的电脑操作技能，以便完成在线培训。
  • Requires reading, writing and oral proficiency in the English and Chinese language
  • 具备良好的中英文读、写、口语能力。
  • Has the ability to anticipate and prioritize the needs of the guest proactively
  • 能够主动预判并优先处理客人的需求。
  • Is energetic and has a professional approach to his/her craft
  • 精力充沛，对工作具备专业的态度。
What we offer:福利待遇：
  • Competitive Salary, wages and benefits
  • 具有竞争力的薪资及福利体系
  • Excellent Training and Development opportunities
  • 完善的培训与发展机会
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • 全球四季酒店及度假村的免费住宿礼遇。
  • Complimentary Dry Cleaning for Employee Uniforms
  • 员工制服免费干洗服务
  • Complimentary Employee Meals
  • 免费员工工作餐
  • Employee activities
  • 丰富多彩的员工活动
Schedule & Hours:岗位要求：
  • This is a full-time position
  • 本岗位为全职职位
  • The working hours will primarily by department, ability to work all shifts, weekends and holidays
  • 工作时间将根据部门需求安排，需能适应轮班制（含周末及节假日值班）
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