Sales Consultant - F&B Sales
- Hangzhou, Zhejiang
- Permanent
- Full-time
- Ensure to provide courteous, professional and efficiency service to guests all the time.
- 确保能够向客人提供始终如一的高效、优质、专业的服务。
- Follow up all assigned tasks and other special work tasks.
- 切实履行四季生活分配的任务和其它特别的工作计划。
- Be able to handle all telephone or email inquiries and ensure all information data could be delivered timely and correctly.
- 能回应所有的电话咨询或来函，确保数据/信息被正确地及时传递。
- Good product knowledge of membership card information and hotel facilities. Be able to conduct hotel tour with client.
- 熟练会员卡的各项信息及酒店设施，能带领客户参观酒店。
- Collect and register the guest information. Ensure all application form is fully completed. Proper explanation is given if there exists any discrepancy
- 跟进客户信息的收集与登记，确保所有的申请表格都是完全完成的，如果有差异也是可以给与解释的。
- Conduct the sales call as scheduled to prospect for new customer, so as to achieve the fixed sales target.
- 定期进行客户拜访活动，拓展开发新客户，力争达到所确定的销售目标。
- Maintain a good relationship with customers by providing an excellent after sale service to improve the renewal rate of the membership card
- 提供持续良好的售后服务，以维系客户关系，稳定并提高会员续会率。
- Deliver the latest F&B promotion information to customers in time and follow on the reservation, payment and other related work.
- 及时向客户发布最新的餐饮促销信息，跟进预定、收款及其他相关工作。
- Concern on all the demand change trend and feedback of customer, analysis the reason and provide according advice to LBFS Project Director of F&B Sales and Sales Manager.
- 随时关注客户的需求变化、反馈意见，定期向餐饮销售部项目总监及销售经理汇报并提出建议与意见。
- Practices excellent Telesales Handling Skills and is capable of excellent Telesales.
- 练习优良的电话沟通技术而且能够做到优秀的电话销售。
- Assist in the compilation of telephone market surveys and competitor researches report.
- 帮助进行电话市场调查，编辑对竞争者进行研究的报告。
- Ensure to achieve the monthly sales target.
- 确保每月销售目标的完成。
- Assist in the distributions of relevant hotel information to clients when required.
- 对有关酒店资讯对客户传达或需要时提供帮助。
- Ensures the activities / events Log book is being accurately maintained.
- 确保特殊活动 / 事件被正确地记录，与保存。
- Maintains good relationship with the other department and provides all necessary assistance when required.
- 保持与酒店内其他部门良好关系而且提供所有的协助。
- Ensure that a professional and appropriate image is projected at all times while on duty.
- 在工作的时候始终确保有一个专业而适当的计划目标。
- Follows up sales task whenever required or assigned by the Project Director of F&B Sales.
- 任何时候都需要跟进处理餐饮销售部项目总监分派下来的任务。
- College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
- 大专以上学历，酒店/餐厅管理专业或有同等经验者优先
- Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.
- 对四季酒店的餐饮服务、政策或操作有一定的了解，并对酒店有一定的了解。工作知识一般是在工作中学习的。
- Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
- 有操作计算机设备的知识或能力，包括文字处理和电子表格软件。
- Requires reading, writing and oral proficiency in the English language.
- 要求英语的阅读、写作和口语能力。
- Good knowledge of Word, Excel and PowerPoint
- 熟知电脑操作及办公软件应用。
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals