INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.JOB PURPOSEThe Client Ambassador builds relationships with Burberry’s new and existing clients, focussing on maintaining and growing the portfolio of top clients in one or more key stores.Reporting to the regional area managers (when applicable), the Client Ambassador will inspire our top clients by conveying passion for the brand, fashion and luxury products.The Client Ambassador will demonstrate the highest skills in terms of client engagement, service, selling skills and will co-operate with store managers and retail management to deliver growth for the region.As an expert in clientelling, the Client Ambassador will act as a role model for Client Advisors to improve the overall knowledge of luxury service, styling and client engagement.RESPONSIBILITIESSERVICE AND SALESExceed individual and stores sales and other commercial KPIsThrough storytelling and passion for the brand, inspire our clients by creating desire and love for Burberry with every interactionProvide a luxury service and demonstrate knowledge and expertise in product, fashion and stylingFollow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.Generate most of the sales through appointments and existing client retentionsEexceed elite customers sales KPIsFollow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelinesAct as a coach for Client Advisors and Senior Client Advisors on clientelling, styling, developing Elite clients portfolioFoster team work and a positive work climateCLIENT ENGAGEMENTBuild meaningful relationships with new ClientsBuild relationships with existing high-potential clients to elevate their annual spending to Elite tierMaintain relationship with existing top clientSupport and coach Client Advisors and Senior Client Advisors in building and maintaining an Elite customers portfolioSupport store managers to develop strategies to increase sales through appointments and existing client retention and develop sales from proactive recruitment of top-clientsUnder the guidance of Client Engagement Manager, assist with execution of client engagement events, as appropriatePERSONAL PROFILEA proven track record in delivering sales and exceeding targetsExcellent interpersonalskillsA proven track record in building relationship with high net worth clients and developing a VIC portfolioExcellent Clientelling experienceA strong interest in fashion, art and cultureStrong product knowledge and good understanding of store retail operationsExcellent understanding of competitor productsExperience in working as part of a teamFluent in local language; English language desirableOther language knowledge is desirableDemonstrates Confidence, Curiosity, Conviction, and CareEnjoys being part of a teamEnergetic, Pro-active and self-motivatedDetail-oriented and creative with a passion for selling and for building relationshipsAssertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levelsResults driven and commercial mindsetFlexible, collaborative and adaptable approach to workMEASURES OF SUCCESSIndividual sales performance and KPI’sStores sales performanceSales through appointments and existing customersTop customers portfolio KPIsService targets (Guest Experience, Net promoter score)New client acquisition (conversion and retention)FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.Posting Notes: China Mainland || Not Applicable || Beijing || RETAIL OFFLINE || MAINLINE || n/a ||
