Client Change Manager- Beijing HSBC China

• Facilitate the end-to-end client change process from identification, prioritisation, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring.
• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly

• Plan and control the change request delivery process across internal Securities Services (SSv) teams. Manage and ensure consistent approach for the change request process across platforms.
• Produce and track key Change MI and KPIs across all within the Client Change Management (CCM) team, reporting regularly and accurately, both to

• Ensure consistent governance within the CCM team, via standard regular reporting, financial control, RAID management, stakeholder management, resource management and other applicable robust controls throughout the change request management cycle ensuring compliance with governance protocols
• Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production.
• Build key relationships with internal SSv stakeholders, ensuring that CCM team are aware of the forward load/roadmap and have the necessary plans in place to assist with delivery of these within the agreed parameters of the project. Also, that these are shared and discussed with clients though change forums, to form part of strategic discussions and support their change agenda.
• Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost-effective manner. Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes.
• Ensure compliance with all relevant internal instructions, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour. Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors.
• Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services.

• Financial Services experience with a proven experience and understanding of a complex Operations environment including current mandatory regulations.
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, and scenario planning.
• Experience in managing relationships with senior stakeholders including Client or other external parties.
• Experience in project management approaches, tools and phases of the project lifecycle.
• Proven ability to prioritise competing demands.
• Strong analytic and decision-making abilities.
• Must be a team player and able to work with and through others.

HSBC