1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met. 监管和协调所有前厅下属员工…
· Conducts shift briefings to ensure hotel activities and operational requirements are known · 进行有效的交接班简报工作,以明确酒店活动和运营要求 · Supervise front office operations during assigned shi…
· Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition · 监督前厅部员工,以确保来宾被及时的礼貌接待并得到充分的注意和重视 · Monitor Front Office and parti…
Conducts regular communications meetings andensures that departmental briefings and meetings are effective and conducted asnecessary. 汇报值班日志中所记录的所有事件(公布在 Lotus数据库中)。 Reports al…
Handles and reports “Lost and Found” itemsaccording to the Hotel Lost and Found procedure. 在相关时间内上报当地当局所要求的所有报告。 Submits all reports required by the localauthority on a timely …
· Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. · 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。 …
Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked 主动协助客人提重包裹、拿衣服、提手提箱等,向客人提供礼貌和迅速的协助。 Maintain…
At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energet…
· Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. …
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity · 随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。 · Registers…
Assist the Manager in administration and management all Front Office operation to ensure profitability , control cost and quality standards to insure total guest satisfaction . To …
To check all Daily Food & Bevage Revenue and front office revenue All revenue must be in accordance with Finance Policy 审核每天的餐饮收入和前台收入,所有收入必须遵循财务制度 Keys revenue journal and dis…
· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务 · Promote the Hotel's (and ICHG ge…
· Handles guests needs or requests and reports complaints to the Telephone Supervisor · 满足客人的需要或请求,并向总机主管汇报投诉情况。 · Report on logbook daily · 每日记下工作日志。 · Bill call costs ·…
· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction · 确保 接听和转达所有与部门相关的信息,以保持既定标准并…
Key Responsible:主要工作职责: 1. Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction确保接听和转达…
Conducts shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班简报工作,以明确酒店活动和运营要求 Supervise front office operations during assigned shift inc…
2,Conduct effective shift briefings to ensure hotel activities and operational requirements are known 进行有效的交接班说明工作,以明确酒店活动和运营要求 3,Maintain detailed knowledge of the activities …
·Contribute to overall operational efficiency by performing relevant duties as assigned. 快速有效地完成分配的任务。 · Provide exceptional Concierge information to our guests about local and…
·Manage in-coming clients enquiries received via fax, phone and email effectively to ensure all calls are handled professionally, promptly and courteously. ·Provide accurate reso…