Ensure the delivery of brand promise and provide ex ceptional guest service at all times. 确保遵循品牌承诺并始终提供优异的对客服务。 2. Provide excellent service to internal customers in other de…
The Asst. Dir. of Sales will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with…
1. Assist the supervisor to strictly abide by the hotel's rules and operating procedures, and be responsible for the production of hot kitchen products for buffets, scatters, banqu…
· Monitor guest relations' personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure · 监督客户关系部工作人员,以…
1. To provide luggage service in SOP way, and ensure that the records are accurate. 2. To clean the concierge equipments daily. 3. Be able to answer the guest's questions, proi…
Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction. 2.检查贵宾房,迎接并陪伴贵宾,为贵宾送行,保证贵宾舒适和满意 C…
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. 及时清洁客房和套房,确保宾客满意度。 Cleans and maintains guest rooms, guest corridors, line…
Room Attendant is responsible to clean and maintain guest rooms as well as surrounding areas, also provide guest services on the assigned guest floor in accordance with the standar…
· Competent in the hotel's sales and catering systems, not limited to Delphi, Opera and Integrated Business Plan (IBP). 能胜任对酒店宴会系统销售的领导,不限于 Delphi, Opera及酒店综合商业计划。 · Acquire reve…
· Monitor guest relations' personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure · 监督客户关系部工作人员,以…
· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures · 按照既定标准和工作程序,对客房、走廊、布草房和餐具柜进行清洁 · Replenishes guest su…
Coordinate and manage the implementation of hotel training in line with Hotel Policy and Procedure. Develop and maintain training resources and implement systems that promote growt…