宾客服务经理

Jinghong, Xishuangbanna, Yunnan
Permanent
Full-time

2 months ago

Resolve guest complaints swiftly and follow-up guest requests promptly according to established standards to ensure maximum guest satisfaction.2.检查贵宾房，迎接并陪伴贵宾，为贵宾送行，保证贵宾舒适和满意
Check VIP rooms, meet and escort VIP guests and see off VIP guests to ensure total comfort and enjoyment.3.与所有客人保持专业水平的关系，保证客人得到悉心照顾，收集客人的反馈以改进迎送服务
Develop and maintain a professional relationship with all guests to ensure that they are well taken care of and obtain feedback from guests necessary to improve the delivery services.4.每日巡查酒店，检查酒店设备、工作区和客人活动区域的工作状态，报告异常情况，使客人达到最大的满意度
Conduct daily hotel inspection rounds; check working condition of hotel equipment, work areas and guest areas and report any irregularities to maximize enjoy ability of guest services.5.监督前厅员工分配客房、办理客人登记入住和结账离店、处理行李、留言和传真，处理客人要求，打印报告等活动，保证酒店高效运转，欠款回收顺利
Oversee the activities of Front Office associates in allocating rooms, in checking-in and out of guests, in handling of luggage, in handling messages and faxes, in handling requests, in printing reports to ensure smooth operations and in checking company account bills to ensure collectability of accounts.6.立即解决出错问题，检查高额账单客户以避免账单欠付
Resolve discrepant rooms immediately and check accounts with high balances to prevent outstanding bills from being unpaid.7.保存记事本，记载上班期间发生的有关与重要的事件，形成一个完整的记录，以供将来参考
Maintain an incident logbook of all pertinent and important events throughout the entire shift to keep a permanent record of all incidents for future reference and for handover to the next shift.8.通过有效沟通和自觉应用酒店的人事规定，与所有同事保持良好的关系，保证客人得到悉心照顾，收集客人的反馈以改进客人迎送服务
Develop and maintain good associate relations through effective communication and conscientious application of hotel personnel policies to ensure harmonious working relationship with all associates.9.完成公司领导交办的其他工作
To follow up other tasks which assigned by superior要求：1.大专或以上学历
College or/and University graduate preferred.2.酒店管理专业优先
Hotel Management Preferred but Not Required3.至少前台3年主管经验
Minimum 3 years supervisory experience in front desk operation.4.1.原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正
Strong sense of principle, professional management ability ,a good team spirit of collaboration, excellent interpersonal skills, honest and reliable, Decency
2.具有较强的工作责任心和学习能力、良好的团队合作意识
Have a strong sense of responsibility and learning ability, a good team spirit of collaboration其他要求计算机能力：熟练年龄要求：25-40岁比比竞争力目前共有位求职者投递了该职位，你的简历匹配度为你的综合竞争力排名为第名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址云南省景洪市工业园区迎宾路99号导航职位联系人张女士对这个职位感兴趣？最佳东方APP扫一扫直接和HR聊一聊吧~--简历处理率该企业7天内简历处理的比例--简历处理用时该企业7天内简历处理的效率--消息回复用时该企业7天内消息回复的效率关注

酒店业--国内高端酒店/5星级

行业 * 100-499人规模 * 私营．民营企业企业性质西双版纳稷泽万达文华度假酒店坐落于西双版纳景洪市西北部--融创西双版纳国际度假区，是万达集团首家超五星级自营山地度假酒店。距西双版纳嘎洒国际机场仅15分钟车程，地理位置优越，交通十分便利。酒店拥有151间华丽典雅的客房及套房，同时，酒店创建了一个中西合璧、令人回味的美食天堂，包括汇聚中华美食精髓的品珍中餐厅，囊括世界各地美味的美食汇全日餐厅，高端精致的时尚特色餐厅“湄宫”，呈现各式茶茗、环球珍藏佳酿的大堂酒廊，为美食美酒爱好者带来全新难忘的味蕾体验。 1,200平米无柱式大宴会厅配备全市独一无二的85平米LED幕墙，6个不同规模的多功能厅，结合顶级会议活动设施和专业体贴的一站式会议管家服务，西双版纳稷泽万达文华度假酒店是举办各种宴会及会议活动的理想场所。西双版纳稷泽万达文华度假酒店为您打造一个理想而美丽的国度。Wanda Vista Resort Xishuangbanna is locatedon the northwest of Jinghong City. WandaVista Resort Xishuangbanna is the first 5-star plus resort managed by Wanda Hotels& Resorts. Enjoying convenient transportation connections, the hotel isjust a 15 minute drive from XishuangbannaGasa International Airport. The151-rooms hotel is an exquisite paradise of warm hospitality and orientalculture in a cosmopolitan style. Ideally designed for tourists and businesstravelers, the hotel provides an elegant oasis of ultimate comfort withluxurious guestrooms, world-class dining options including Cafe Vista, ZHENChinese Restaurant, Mekong Specialty Restaurant and the stunning Lobby Lounge.Be it a meeting, a wedding or any social event; Wanda vista Resort Xishuangbanna is the place to go. The hotel offers a 1,200sqm pillar-free GrandBallroom with state-of-the-art technology including a 85sqm LED screen and 6different sized function rooms with Wanda Vista's unique Exclusive MeetingDirector services to make every occasion a great success.

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