●Directs, supervises and coordinates the activities in Reservation Service Centre department 管理,监督和协调预订服务中心的运作 ●Develops and implement procedures for proper handling in and out…
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experien…
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experien…
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experien…
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experien…
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experien…
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experien…
Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided. 负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。 1.Supervises fro…
Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: 在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作: Ensure the restaurant is ready to recei…
1.CARE guest: creating a rewarding experience for all guests, ensuring that they feel expected and immediately “at-home” when they arrive. Use SALT, CRM etc system to understand ou…
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和换房手续,并确保所有资料都按照预订…
Constantly obtain customer feedback during operations to ensure satisfaction 3. 贯彻POLUX的服务标准 Follow all service standards 4. 确保餐厅服务标准和条款准确的教授到员工,并监督其实施 Ensure that restaurant s…
1. Coordinates and ensure timely deliveries and collections of guests' luggage 2. Handles guests' requests / enquires in a professional and helpful manner 3. Maintains all qualit…
· Handles guests needs or requests and reports complaints to the Telephone Supervisor 满足客人的需要或请求,并向总机主管汇报投诉情况。 · Report on logbook daily 每日记下工作日志。 · Bill call costs 提供电话费…