1. Maintains a detail record of all incidents (guest or employee), all finding and all other relevant items to the event in either IDR or GIA. 2. Maximizes every opportunity to i…
1. According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner 根据雅高的问候标准欢迎客人:您好!欢迎来到北京,有什么可以帮您? 2.Registers and checks out for all…
1. According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner 根据雅高的问候标准欢迎客人:您好!欢迎来到北京,有什么可以帮您? 2.Registers and checks out for all…
Registers and rooms guest as per reservations. In the absence of reservation, offers guests suitable accommodation. 根据客人预定来登记客人,如果没有预定,为客人提供合适的房间。 In response to guest queries,…
- On time on duty with clean uniforms and pay attention to personal hygiene 按时到岗工作,保持干净整洁的工作服,注意并保持良好的个人卫生 - Basic make-up to complement the appearance, avoid heavy, thick over…
Liaises with other departments and necessary outside contracts to ensure excellent service delivery. 4.确保在酒店系统里的每个预订都输入完整并且正确的数据。 Ensures all data is entered completely and cor…
Provides courteous and efficient service and if possible complies with every guest request. 尽量对每位客人提出的每一个要求都要提供礼貌和高效率的服务和帮助。 To implement the VIP treatment process. Ensures tha…
1.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. 履行入住、退房和换房手续,并确保所有资料都…
The Receptionist is primarily responsible for ensuring hotel provides the highest level of guest service to all guests. The Receptionist will greet arriving guests, settle their ac…
1. As a representative of Senior Management, the GSM will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the GSM. must ensure that …
1.According to the Accor Greeting Standard, greets all guests at all times in a friendly and helpful manner 根据雅高的问候标准欢迎客人:您好!欢迎来到北京,有什么可以帮您? 2.Registers and checks out for all …
1. Check the shift records, understand the handover matters of the previous shift, and be responsible for handling them; 查看交班记录,了解上一班的移交事项,并负责处理; 2. Familiar with the booking i…
Check the shift records, understand the handover matters of the previous shift, and be responsible for handling them; 2、熟悉预订资料,了解客情,尤其要记住,即将来电的贵宾、常客的姓名,了解酒店的所有活动; Familiar with …
Receptionist Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift…