1. Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supe…
- The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewel…
1.Supervises front desk staff to insure smooth and efficient operation during the assigned shift. 督促管理当值期间前台接待工作,确保提供优质高效的服务。 2. Communicates effectively both orally and in wri…
The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To pr…
3. To ensure that all refused business is recorded and reported to the guest service manager 把不能处理的事情记录下来并且汇报给宾客服务经理。 4. To ensure a high level of customer service is consisten…
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