Assign responsibilities to Housekeeping Hosts, implementing multi-Tasking principle and check their performance on a regular basis. 对客房主理分配任务,实施“一职多能”原则,并定期检查其绩效。 Enter the gue…
Assists Materials Manager with the development and maintenance of a detaile Department Operations Manual that reflects policies and procedures, work processes and standards of perf…
客房送餐领班是送餐部最重要的基层管理成员之一,他们不但直接与客人接触,而且带领培训新员工。 他们代表着送餐服务及瑞吉酒店的品牌形象,整洁的仪容仪表和良好的沟通能力是必备的. 这个职位不仅要了解送餐部的产品及服务知识,还要为客人竭尽全力的提供帮助。送餐部领班的主要职责是培训、引导、鼓励和支持团队成员来关爱客人,以确保客人得到个性化、高质量的服务。 The …
· Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象…
· Work closely together with the kitchen and service team as partners of the same organization, ensuring smooth and memorable guest experiences. 与厨房和服务团队紧密合作,作为同一团队的合作伙伴,确保客人体验流畅…
Ensure that all housekeeping requests are checked and ensure follow-up actions are conducted. 确保所有客房部管理要求得到检查并确保遵循。 Ensure that all daily special guest rooms, special request r…
Ask the guest if he/she has a reservation and record it in the reservation book 询问客人是否有预订,如有预定在预订册上做记录 Escort guests to preferred table or reserved table and arrange seating ac…
· Understand the (local) food concept and directions of the assigned outlet kitchen. 了解所在厨房的(当地的)食品概念和指示。 · Assist in the preparation and service of all food items for a la car…